Reservation Supervisor
Reservation Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.
- Oversee and manage the daily operations of the reservation department
- Train mentor and supervise reservation agents to maintain high service standards
- Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
- Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
- Collaborate with other departments to ensure seamless guest experiences
- Handle complex reservation inquiries and resolve guest issues promptly
- Generate and analyze reports on reservation performance and key metrics
- Stay updated on industry trends and competitor offerings to maintain a competitive edge
- Ensure compliance with all relevant hospitality regulations and standards
Qualifications :
Qualifications:
- Bachelors degree in Hospitality Management Business Administration or related field
- Minimum of 3-5 years of experience in hotel reservations or front office operations
- Proven supervisory experience in a hospitality environment
- Knowledge of Microsoft Windows computer programs
- Strong knowledge of reservation systems and property management software
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Demonstrated problem-solving and decision-making skills
- Fluency in Turkish & English; additional languages are a plus
- Strong attention to detail and accuracy in data entry and financial transactions
- Knowledge of revenue management principles and practices
- Customer service-oriented with a passion for delivering exceptional guest experiences
- Ability to train and mentor team members effectively
- Familiarity with hospitality industry trends and best practices
Guest focused personality is essential
Additional Information :
Your team and working environment:
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
