Student Worker - OWU Help Desk Assistant
Student Worker - OWU Help Desk Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Student Worker OWU Help Desk Assistant
Number of Openings: 1
Purpose/Objective of the Role:
To provide telephone email webchat and walkup support as well as keeps online support resources uptodate.
Technical Assistance and Support
- Answer Help Desk phone calls and web chat requests
- Answer email questions and requests for assistance that come in as tickets
- Assist with connecting devices to our campus networks
- Provide technical support to the campus community using help resources provided
- Monitor email and web chat through online systems
- Check the status of online resources as needed
- Accurately escalate any unresolved problems to Information Services staff according to documentation
- Keep the front lobby area clean and in acceptable condition
- Always enter the users name and contact info along with the nature of their call
- Check voicemails that come in as Help Desk tickets
- Keep Information Services staff uptodate on any concerns
Keeping Documentation UptoDate
- Edit and revise the OhWooo Help Desk website and internal department resources as needed
- Keep an editorial eye on any pages used and update when needed
- Share helpful tips & tricks found with the team and staff
Desirable Skills
- Computer knowledge & troubleshooting (the more the better)
- Customer service (often more important than technical knowhow)
- Good communication both written and oral
- Initiative and ability to work independently
NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.
Application Instructions:
Complete the ADP application by selecting Apply button and answer all questions.
Supervisor: David Soliday
Commitment: Approximately 30 hours per week
Academic Year: Summer 2025
Employment Type
Student
