Spa Concierge
Spa Concierge
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Job Description
Location
Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashvilles vibrant music culture. Across from the new Music City Center the luxury hotel is a oneofakind experience fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the citys distinct character incorporating natural materials exposed steel and regional limestone. The multistory hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Nashville may be your perfect match.
Job Description
Omni Nashville Hotel is excited to offer competitive wages growth opportunities and hotel stay discounts! If you love hospitality and have a passion to serve others then youll love working with the Omni Nashville Hotel apply today!
The Spa Concierge will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service creating a sensory journey for guests helping them to rest relax and regain a sense of balance and harmony in their lives.
Responsibilities
- To work as part of the Mokara Spa Team to consistently provide the highest possible standard of guest service creating a sensory journey for guests helping them to rest relax and regain a sense of balance and harmony in their lives.
- Responsible for scheduling and confirming appointments greeting guests providing locker set up of robes and slippers beverages and checking in and checking out of guests.
- Ensure preselling upselling and crossselling of services and retail products to each guest.
- Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
- Provide tours of the spa and offer/serve beverages as needed.
- Communicate spa promotions with guests.
- Maintain cleanliness and neatness of spa facility locker room and fitness center.
- Responsible for escorting guests to the locker room relaxation area and enlightening them on their services.
- Perform daily general cleaning and minor maintenance tasks in the spa facility.
- Responsible for opening and/or closing of the sauna steam room and whirlpool areas and their daily sanitation.
- Ability to ensure cash handling procedures are always adhered to.
- Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
Qualifications
- Minimum 1year experience working in a customer servicebased position.
- Reading writing and oral proficiency in the English language required must be able to communicate with guests and staff professionally and with empathy.
- Commitment to exceeding the expectations of customers always operating with a strong attention to detail to the clients needs.
- Attention to detail and excellent organizational skills.
- Maintain a professional business appearance attitude and performance.
- Must be able to work a variety of shifts including weekends evenings and holidays.
- Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit.
- Move bend lift carry push pull and place objects weighing up to 40 pounds without assistance.
- Stand walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
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