Spa Experience Coordinator - Full Time, Seasonal (August to January)
Spa Experience Coordinator - Full Time, Seasonal (August to January)
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Job Description
Why work for Fairmont Pacific RIm
- A competitive rate of $31.00 per hour
- Complimentary work meal through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Career development opportunities with national and international promotion opportunities. The sky is your limit.
What you will be doing:
- Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
- Co-ordinate guest spa experiences efficiently and accurately via phone email text in person or with other departments utilizing spa reservation software.
- Identify empathize and appease guest concerns
- Maximize departmental revenues through treatment and retail upsells.
- Engage in monthly boutique incentive program through individual and team goals.
- Operate point of sale system ensuring accurate guest folios
- Maintain thorough knowledge about all aspects of spa facility treatments fitness center pool and hotel policies and procedures.
- Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
Qualifications :
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
- Minimum of 2 years experience in spa or hospitality industry
- A passion for spa and wellness
- Previous experience in a luxury environment is an asset
- Previous experience in retail sales an asset
- Diploma or Degree in hospitality or related field an asset
- Career-minded individual with strong personal initiative and a desire to achieve the departments vision and goals
- Highly organized results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
- Strong communication and interpersonal skills both written and verbal with a professional appearance and demeanor.
- Energetic individual who is able to prioritize to complete many diverse tasks concurrently
- Computer literacy in Office Word Excel
- Previous experience in booking software an asset
Additional Information :
Your team and working environment:
- Work in a wellness-focused team-based environment that is dedicated to providing 5-Star service and care for our guests
- A team dedicated to ensuring guests leave feeling rejuvenated
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
