Client Success Specialist B2B
Client Success Specialist B2B
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$ 60400 - 83050
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.
What We Need
We are looking for a Client Success Specialist to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are You:
Driven by servicing clients with the highest level of customer service
Someone who thrives in a fastpaced everevolving and highly visible environment
As the Client Success Specialist you will build and maintain relationships with our customers and provide ongoing day to day account support recommending cost saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the clients ability to achieve their company goals as well as to Element Fleets attainment of account retention and growth objectives.
A Day in the Life
Work with customers and internal crossfunctional teams to develop the account strategy that best suites the customers needs and goals.
Executes daytoday requests and activities complex or routine in accordance with clients policies procedures and priorities.
Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions.
Takes ownership of client issues and applies critical thinking and problemsolving abilities.
Customer data analysis and/or reporting
Leverages subject matter experts to quickly and efficiently resolve inquiries
Requirements
BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree.
25 years customer service or client account management experience is highly desirable preferably in a B2B service environment
Proficiency in various MS Office software applications including Word Excel PowerPoint
*Internally this role is called FPS Partner*
The hiring base salary range for this position is $60400 $83050 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
