IT Helpdesk Apprentice
IT Helpdesk Apprentice
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Employer Description:
Total Group International is a leading IT Support provider dedicated to bringing unlimited and trusted support plans to businesses looking to remove the burden of IT issues and help them focus on driving their core business.
***Driver required due to location***
Vacancy Description:
To provide exceptional remote and onsite support of Total Groups customers and ensure all service standards are adhered to. All within a Windows environment
Key Duties:
- Providing hardware support and installations covering PC Server networking Firewalls WiFi and disaster recovery.
- Providing software support and installations covering Windows 10 Active Directory Windows Server Microsoft 365 (support admin and migration) AWS Virtualisation Hyper V / VMware
- Complete customer change requests in line with agreed change management process and SLAs
- Progress and action all assigned tickets and ensure actions are fully documented in PSA tool
- Escalate tickets where necessary to 2nd/3rd Line support
- Update and create Knowledge Management documentation
Desirable Skills:
- Excellent communication skills and telephone manners when supporting the business.
- Providing hardware support and installations covering PC Server networking Firewalls WiFi and disaster recovery.
- Complete customer change requests in line with agreed change management process and SLAs
- Escalate tickets where necessary to 2nd/3rd Line support
- Confident and comfortable with being on the telephone supporting all senior to junior stakeholders across the business
- Update and create Knowledge Management documentation
- Desirable would be having exposure within a Windows working environment
Personal Qualities:
- Communicate clearly and concisely and to relay technical issues in nontechnical language be enthusiastic and ready for a challenge
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4 (AC) in any subject
- GCSE Maths and English (or equivalents) at grades 3 (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Employee Benefits:
- 25 Days Holiday Birthday off
- Company Social events Summer BBQ Christmas Party additional social events
- Company pension
- Onsite parking
- Free EV Charging
- Friday Feast Monthly Take Away with the team
Future Prospects:
- 90 of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 30000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.
Apply now!
Employment Type
Trainee
Key Skills
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