Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Customer service representatives interface directly with customers assisting them with product information selection and order processing. This activity is conducted in a professional and friendly manner requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making onthespot decisions. Additionally work with suppliers to place orders and followup with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.
Responsibilities
- Receive incoming phone calls faxes and internet orders from customers and enter into order entry system.*
- Receive and respond to customer requests for product information product availability pricing order status track shipments billing questions return goods (RGA) loaner tools program recommended products etc.*
- Maintain an excellent understanding of the various program product offerings and suppliers. *
- Present customer with new program offerings websites and promotions offered by SBS. *
- Issue purchase orders to meet all customer orders as needed.*
- Interact with authorized suppliers when technical data or answers are needed for customer. *
- Support outgoing telemarketing campaigns as needed. *
- Drive crosstraining to support all programs effectively. *
- Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center. *
Qualifications
Job Qualifications
- Must possess excellent communication skills
- Have the ability to consistently maintain a professional and positive attitude when dealing with customers
- Multitask with accuracy and promptness in a busy call center environment
- Computer skills: basic knowledge of Microsoft Office
- Call center customer service experience
- Product knowledge or aptitude for technical automotive applications of tools and equipment
- Ability to interface cooperatively with the customer service team and all related departments.
- Associate degree equivalent or two years related experience
Position Competencies
- Proficient data entry
- Good communication skills
- Microsoft Office basic understanding
- Understanding of basic accounting procedures
Essential Functions
Duties and responsibilities noted with an asterisks(* are considered to be essential functions of the position.
This job description is not intended and should not be construed to be an allinclusive list of all responsibilities skills efforts or working conditions as associated with a job. While this job description is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties from particular jobs and to assign other duties as necessary.
Snapon Incorporated is a leading global innovator manufacturer and marketer of tools diagnostics equipment software and service solutions for professional users. Products and services include hand and power tools tool storage diagnostics software information and management systems shop equipment and other solutions for vehicle dealerships and repair centers as well as customers in industry government agriculture aviation and natural resources. Products and services are sold through the companys franchisee companydirect distributor and Internet channels. Founded in 1920 Snapon is a $2.8 billion S&P 500 Company headquartered in Kenosha Wisconsin.
Snapon is an Equal Opportunity Employer Minority/Female/Disabled/Veteran
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to David Perry II HR Safety & Facilities Mgr. Phone:email:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
