Account Management Operations Analyst DARWIN
Account Management Operations Analyst DARWIN
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1 Vacancy
Job Description
Company:
MMC CorporateDescription:
The Account Management Operations Analyst role will report to the Head of Global Alignment and will play a key part in ensuring that we have strong governance of key performance indicators and delivery metrics for the Account Management team supporting Mercers Multinational Clients. This will include:
We will count on you to:
- Creating and Maintaining data and measures against key areas within the Account Management world such as opportunity management pipeline SLA performance for key tasks;
- Support in developing ways to feed these data points into broader business reporting such as Objectives and Key Results (OKR) and Key performance Indicator (KPI) reporting that is required on a monthly or quarterly basis;
- Build trusted relationships with Account Managers to ensure that all required data and reporting is up to date and accurate;
- Attend meetings supporting the Global Alignment team and provide support in coordinating and managing action plans toolkits and trackers to ensure that key milestones are achieved and notes and actions are captured accurately and shared with the key parties;
- Provide analysis and insight of our underlying client portfolio to help identify trends and opportunities to grow and retain our client base;
- Support a Client Centric quality first culture ensuring continuous improvement of Account Management Services for our clients and drive efficiency for the Account Managers.
What you need to have:
- Excellent verbal and written communication skills in Romanian and English
- Advanced working knowledge of Excel and PowerPoint
- Strong analytic skills compiling and interpreting data; establishing trends identifying gaps or highlighting areas for improvement
- Highly organized and able to work well to regular deadlines
- Strong communication and presentation skills
- Solutionfocused
- Ability to build strong internal relationships
- Ability to work concurrently on multiple initiatives and prioritize accordingly
- Selfdriven
- Experience liaising with clients in a B2B or B2C role preferred
- Bachelors degree or combination of education and experience required.
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders;
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues clients and communities;
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing;
- A yearly budget and the opportunity to build your flexible benefits package (up to 20 of your annual salary);
- 30 days off 25 legal days off 1 extra day off on your birthday public holiday replacement days extra buy/sell from your benefits budget);
- Performance Bonus scheme;
- Matching charity contributions charity days off and the Pay it Forward charity challenge;
- Core benefits Pension Life and Medical Insurance Meal Vouchers Travel Insurance;
- We champion flexible working and our mission is to help you find YOUR worklife balance whether that is standard working flextime working or working from home
Required Experience:
IC
Employment Type
Full-Time
