Support Ops Specialist Support Operations
Support Ops Specialist Support Operations
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazons (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazons world class capability in Ordering Fulfillment Transportation and Customer Service. By leveraging our current scale and supply chain FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos Founder of in his annual letter to shareholders FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world.
Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..
Key job responsibilities
Responsibilities include:
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only no phones).
Achieving weekly productivity and quality targets.
A day in the life
Consistently improving Seller experience
About the team
Mission To mitigate business risk while driving an excellent customer experience
1 years of customer service experience
Speak write and read fluently in English
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in payments or ecommerce
Graduate and should be willing to work from office
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..
Key job responsibilities
Responsibilities include:
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only no phones).
Achieving weekly productivity and quality targets.
A day in the life
Consistently improving Seller experience
About the team
Mission To mitigate business risk while driving an excellent customer experience
1 years of customer service experience
Speak write and read fluently in English
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in payments or ecommerce
Graduate and should be willing to work from office
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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