Human Services Supervisor
Human Services Supervisor
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 73028 - 109542
Vacancy
1 Vacancy
Posted on :
19-04-2025
Job Description
Description
- The Hennepin County Economic Supports area is seeking to fill a Human Services Supervisor position. This position will be responsible for leading and supervising staff who determine client eligibility for public assistance and safety net programs within the Supplemental Nutrition Assistance Program (SNAP) and cash assistance programs. This position is part of a leadership team that oversees many complex processes and will focus on guiding the agency through continuous improvement initiatives.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a$500referral bonus. For more information visitemployee referral program.This position is hybrid and will be performed both onsite at the South Suburban Human Service Center at 9600 Aldrich Avenue South Bloomington MN 55420 and remote as job duties require. Work hours will be Monday through Friday between 7:30 a.m. and 5 p.m. While this position is designated as hybrid based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefitearning employees is inperson in downtown Minneapolis. Details about NEO will be provided upon hire.
Location and hours:
About this position type:
This is a fulltime benefitearning position.This position is internally classified as Human Services Supervisor.
Click here to view the job classification specification.
In this position you will:- Manage service area operations by:
- Collaborating with other supervisors managers and workforce management to infuse program integrity and quality in a virtual environment with a shared leadership approach.
- Evaluating and coaching individual performance to improve the individuals strengths and skills.
- Providing staff with direction and support for policy program and processes to ensure appropriate deadlines are met and team members follow a holistic approach for service delivery.
- Assisting staff with understanding the impact and the importance of their work in relation to the countys mission and purpose.
- Providing direction on how to collaborate and interact with internal and external partners to ensure positive client outcomes.
- Utilizing data to manage work and problem solve to improve processes and results.
- Complete supervisory responsibilities and administrative activities by:
- Developing staff through engagement and performance management Individual Development Plans (IDP)s general checkins and assuring required and/or developmental trainings are completed.
- Approving timecards overseeing all leave statuses and performance issues and completing performance reviews.
- Assist with continuous improvement of our service area by providing feedback and input participating in committees projects and meetings and suggesting and modeling new processes and procedures.
- Promote area department and countywide direction and change initiatives.
- Provide staff with direction and support for agency rules labor contracts regulations and policies.
- Provide leadership to further departmentbased strategies that align with county goals mission and core values for diversity equity and inclusion.
- Four years or more of paraprofessional experience in determining appropriate funding sources for financial assistance performing support collection activities and/or providing employment readiness assistance.
- Note:Supervisory experience in a human services setting may be substituted for up to two years of paraprofessional experience on a year for year basis.
- Experience:
- Working with the State of Minnesotas MAXIS eligibility system to process Supplemental Nutrition Assistance Program (SNAP) and cash assistance programs.
- Providing direction or leadership to peers or subordinate coworkers in a human services setting. This experience may be formal supervisory experience or experience mentoring training coaching or in an informal role as a subject matter expert.
- Problem solving complex situations when there is a conflict or ambiguity.
- Ability to:
- Respond quickly and effectively to many competing priorities in a fastpaced environment.
- Navigate numerous different systems simultaneously to support customer service outcomes.
- Help staff develop skills and build their strengths in an everchanging work environment.
- Compose clear and concise communications for various audiences.
- Evaluate current policies and processes to determine areas for clarification and improvement.
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for people we serve. The people we serve and our communities are connected. By helping one we help the other.About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities eliminate inequities and create opportunity for all and our vision of a community where all people are healthy all people are valued and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community competitive pay worklife balance a variety of benefits and opportunities to grow. Learn more atThe Bridge(login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
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This position may have access to systems or other documentation that contains HIPPA data.Invitations to interview will be based upon an assessment of education and experience.Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.Rebecca MaddausIf you have any questions please contact:
#LI - Manage service area operations by:
Required Experience:
Manager
Employment Type
Full-Time
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