Guest Relations Officer Hotel Reception
Guest Relations Officer Hotel Reception
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13000 - 16000
1 Vacancy
Job Description
Kendrick Recruitment is currently seeking a professional and servicedriven Guest Relations Officer / Hotel Receptionist to join a prestigious luxury wine estate in Stellenbosch. The successful candidate will play a key role in ensuring an exceptional guest experience from arrival to departure upholding the highest standards of hospitality and communication.
Key Responsibilities:
Warmly welcome and introduce guests to the estate
Manage guest checkins and checkouts efficiently and professionally
Coordinate and communicate guest information to all relevant departments
Assist with restaurant tour and transfer bookings as well as itinerary planning
Maintain accurate guest information and rates in the system
Update and manage guest profiles using Protel
Prepare welcome letters and registration cards
Maintain and manage daily itinerary documentation and call logs
Handle guest inquiries calls and concerns promptly and effectively
Assist with lodge reservations messages and liaise with Spa Housekeeping and Restaurant departments as needed
Ensure accurate booking tracking and charging of all guest transfers
Support restaurant bookings on Dineplan as required
Perform thorough handovers between early/late shifts and Night Auditor
Assist with Night Audit duties twice a month
Requirements:
Hospitality Certificate or Diploma
Minimum of 2 3 years experience in a similar frontofhouse or guest relations role
Excellent administrative and computer skills
Strong command of English both written and spoken
Outstanding interpersonal and communication abilities
Strong customer service orientation and people skills
Ability to interact professionally with highprofile guests
Wellgroomed friendly and confident demeanor
High attention to detail and exceptional organizational skills
Ability to remain calm and focused under pressure
Proactive attitude and strong team player
Must have reliable transport to and from work
If you are passionate about hospitality and committed to creating memorable guest experiences send your CV to Kendrick Recruitment to apply.
Employment Type
Full Time
