Customer Service Officer
Customer Service Officer
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Job Description
Job Description
We are currently seeking a dedicated and professional Customer Service Officer to join our team in Austin TX. This role involves managing client inquiries supporting internal teams and ensuring a smooth responsive communication process with tenants property owners and partners. The ideal candidate will have strong interpersonal skills excellent organizational abilities and a proactive mindset.
Responsibilities
Respond to customer inquiries via phone email and in person
Resolve issues efficiently and professionally
Maintain accurate records of client interactions and transactions
Provide administrative support to the property management team
Follow up with clients to ensure satisfaction and service improvement
Coordinate with vendors and contractors to fulfill service requests
Assist in the onboarding of new clients and tenants
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Proven experience in customer service preferably in the real estate or property sector
Strong communication and problem-solving skills
Detail-oriented and well-organized
Proficient in Microsoft Office and general CRM platforms
Ability to handle confidential information with integrity
Bilingual skills are a plus
Additional Information :
Benefits
Competitive salary ($55000 - $60000 per year)
Opportunities for professional growth and advancement
Supportive and collaborative work environment
Health dental and vision insurance options
Paid time off and holidays
On-the-job training and skill development
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
