Desktop Support Specialist
Desktop Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pay Rate: $33/hour
- Providing ondemand phone support through the call center to address immediate technical inquiries and issues from end users.
- Accurately recording time spent on tasks within the Service Desk platform to ensure efficient tracking and resolution of support tickets.
- Utilizing Intervals for recording time spent on various tasks and projects maintaining detailed records of work activities.
- Resolving telecommunications issues or problems promptly to ensure uninterrupted connectivity and functionality.
- Initiating communication with vendors including internet carriers and bulk TV providers to address technical issues and coordinate service provision.
- Participating in acquisitions and dispositions of communities in person involving travel as necessary to provide onsite technical support and facilitate smooth transitions.
- Providing firstline support for end users contacting the helpdesk with technical issues escalating as necessary according to predefined criteria.
- Adhering to predefined Service Level Agreement (SLA) agreements to ensure timely resolution of daily tickets and maintain customer satisfaction.
- Conducting followup with end users to ensure their satisfaction with the resolution of technical issues.
- Collaborating with various teams to restore service identify and resolve issues and document all resolutions effectively.
- Supporting and maintaining systems including account and user management for various webbased tools.
- Undertaking IT project and taskrelated functions which may include data entry and hardware swapouts.
- Documenting system changes and escalating any significant changes to Tier 3 for approval.
- Consulting with end users to determine system needs or requirements before initiating hardware swaps posttroubleshooting.
- Assisting new employees with firsttime login procedures and addressing dayonerelated questions.
- Providing support for mobile devices and phones as well as for printers copiers and fax machines.
Qualifications :
Level of Formal Education: Associate degree minimum
Area of Study: IT
Years of Experience: 03 Years
Type of Experience: Experience with various computer related technologies and systems. Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.. Network connectivity PC software and operating systems. Customer service experience is highly recommended.
Special Certifications: Preferred Certs: A Microsoft Certs
Language Skills: Acceptable fluency in English in order to perform job duties and speak read write and communicate with all others.
Technical Competencies: Operating Systems User Hardware and Accessories Office Products Networking Skills Server Management Skills Imaging experience mobile device support user account management.
Technology and Tools: Service Desk Plus TeamViewer Microsoft Office Suite Avaya iOS and Android HP/Xerox printers and copiers Zoom eFax Active Directory.
Skills and Ability:
- Excellent communication and organizational skills.
- Excellent decision making and problemsolving skills
- Excellent note taking and documenting skills
- Ability to work with and follow up with vendors
- Ability to complete tasks and close tickets based on preset SLAs
- Follow up with users to ensure satisfaction.
Information Systems: Application Support Desktop Support of different operating systems Hardware support Networking Support Server and infrastructure support outage support and assist with community service restoration
Personal Attributes: Team player and good personality works well on their own quick learner and selfmotivated punctual ability to provide updates regularly
Additional Requirements: Must have an adequate internet connection and computer setup to provide support to users. Must be able to hold stock inventory if required. This position and its shifts must be covered during standard business hours in Central Time Zone.
Driving Requirements:
Does this job require the ability and license to drive an automobile Yes
Is driving an automobile an essential function of this job Yes
Additional Information :
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health dental vision retirement benefits shortterm disability longterm disability and paid time off. All Senior Lifestyle positions are eligible to use DailyPay an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID19 vaccination unless exempt due to medical religious or personal beliefs. Government requirements or exclusions may apply.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
