Application Support Supervisor
Application Support Supervisor
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Job Description
Ever wondered what it feels like to be a Application Support Supervisor in NetcompanyIntrasoft
We are looking for a Application Support Supervisor to lead our applications support team and ensure efficient handling of technical issues service requests and enduser support. The ideal candidate will be responsible for managing service desk operations and ensuring high customer satisfaction.
As a Application Support Supervisor you will:
- Supervise and mentor a team of service desk analysts and technicians.
- Oversee the service desks ticketing system and workflow.
- Implement and maintain ITIL 4based service management processes.
- Act as the primary point of contact for servicerelated issues and escalations.
- Generate reports on service desk performance incident trends and SLAs.
- Oversee service desk tools and platforms e.g. JIRA.
- Maintain knowledge base articles and selfservice portals for endusers.
- Align service desk processes with business and IT objectives.
- Lead initiatives to improve IT support efficiency and automation.
Qualifications :
What would make you a fit for the role:
- A Bachelors degree in IT Computer Science or a related field.
- At least 5 years in IT support with at least 2 years in a leadership role.
- ITIL 4 best practices knowledge and IT service management principles.
- Experience with ITSM tools like JIRA.
- Experience with enterprise applications troubleshooting.
- Certificate in ITIL 4 Foundation.
It would also be a plus if you match some of the following:
- Strong leadership and team management skills.
- Excellent problemsolving and decisionmaking abilities.
- Effective communication and stakeholder management skills.
Additional Information :
Being a part of the Netcompanyntrasoft team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Wellbeing activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining NetcompanyIntrasoft Athens you will be part of a vivid team of 2000 tech enthusiasts. When at the office you will have the chance to work at our brandnew stateoftheart sustainable offices located in 3 different spots in Athens!
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: submit your CV in English. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
