Senior Supplier Support Advisor -
Senior Supplier Support Advisor -
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Job Description
We believe that we are better together and at Tripadvisor we welcome you for who you are. Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.
EMPLOYER NAME: TripAdvisor LLC
POSITION: Senior Supplier Support Advisor
WORKSITE: 400 First Avenue Needham MA 02494
POSITION DESCRIPTION:
- Serve as frontline supplier support for the company providing realtime support via email live chat and telephone;
- Provide guidance to team by answering questions from suppliers related to their account products and bookings;
- Liaise with the other lines of business to address any customer or supplier concerns;
- Support agents across the network with advice and tips to help drive business efficiency;
- Ensure accurate and comprehensive categorization of toru and activity products across points of sale including Viator Trip Advisor and distribution partners;
- Ensure successful connectivity between supplier reservation systems and Viator TripAdvisor systems; and
- Recognize and report trending issues in a timely manner.
Telecommuting permitted up to 100
Requirements: Employer will accept a Bachelors degree in Hospitality Management or related field and 3 years of experience in the job offered or in a Senior Supplier Support Advisorrelated occupation.
Position requires demonstrable experience in the following:
- CRM tools (preferably Salesforce) and online systems;
- Operational and B2B service skills;
- Webbased content management systems;
- Utilizing Google tools including big query and sheets; and
- Utilizing Atlassian software.
Telecommuting permitted up to 100.
Job #: 10173.1016.3
SALARY: $80454
TO APPLY: To apply please email resume to referencing job code 10173.1016.3. EOE.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process please make sure to reach out to your individual recruiter or our team at .
Required Experience:
Senior IC
Employment Type
Advisor
