Product Manager Airport CX
Product Manager Airport CX
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Job Description
- Drive transformation and innovation by leveraging digital solutions and technology to enhance the customer journey in a complex operational environment.
- Apply strong commercial acumen and customercentric design to develop compelling business cases generate insights and influence stakeholders through clear effective communication.
- Permanent role based at our Mascot Campus
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
The Product Manager Airport CX will drive transformation and change within complex environments leveraging digital and technology innovation to enhance the airport customer experience. In this role the Product Manager will be responsible for the endtoend product management from conceptualization to delivery ensuring speed and quality in .
A background in customer product or service design will be key along with expertise in business and commercial acumen including insight generation and business case development. This role requires a customercentric mindset and strong problemsolving skills. Experience driving transformation and change will be highly valued as well as excellent communication and presentation skills.
Youll have:
- 7 years of relevant experience in product management supplier/partner management or a similar field with a deep understanding of the airline industry.
- Tertiary qualifications in Business Commerce Marketing or a related field.
- Expertise in product management including strategic thinking customer engagement research insights and problemsolving.
- Proficiency in commercial management including supplier/partner management P&L management forecasting and business case development.
- Strong background in executing and delivering transformational change with the ability to influence key stakeholders and deliver strategic outcomes.
- Strong analytical thinking project management and time management skills.
- A customercentric approach with the ability to lead with insights and prioritise business fundamentals to drive results.
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1 and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close Thursday 1st May
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
