Customer Service Agent
Customer Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Agent
- Location: Cape Town
- Salary Range: R12000 R17000 per month
About the Role:
Be the human connection behind every beautiful purchase. As a Customer Service Agent youll be the first point of contact for customers offering warm efficient and solutionoriented assistance across platforms like email live chat and phone. This role is ideal for someone who is passionate about people detailoriented and able to remain calm under pressure while representing a highend lifestyle brand.
Key Responsibilities:
- Handle customer inquiries regarding orders deliveries returns and product details.
- Ensure that all customer interactions are professional courteous and aligned with the brands tone.
- Log customer interactions in CRM software and follow up on unresolved issues.
- Coordinate with logistics warehouse and eCommerce teams to resolve service challenges.
- Escalate complex issues appropriately and provide proactive updates to customers.
Minimum Requirements:
- Grade 12; diploma in customer service or business admin is a plus.
- 2 years of experience in a customer service environment preferably in retail or ecommerce.
- Excellent written and verbal communication skills.
- Experience with CRM or ticketing systems like Zendesk or Freshdesk is advantageous.
- A calm empathetic and solutionfocused personality.
Employment Type
Full Time
