Technical Support Manager
Technical Support Manager
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Technical Support Manager to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
Operations/Technical
- Drive the operational plan oversees daytoday operation activities such as manpower deployment and contingency management.
- Monitor and ensuring productivity are achieve in the department
- Proactively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required.
- Recommend enhancements to improve systems performance
- Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
- Managing and solving technical issues faced by customers
- Establish endtoend service delivery for projects
- Provide products and systems training to internal employees and customers when required
- Review and approve all vendor services and its related cost ensuring cost are being properly managed
- Inventory controlling ensuring stock level are being manage
Control room
- Lead the control room team ensuring all inbound queries raised by customers are addressed and followed up in a timely manner.
- Manage and troubleshoot any technical operations raised by customers
Requirements :
- Bachelor Degree in Engineering with strong electronics / technical experiences
- Minimum of 5 years experience in the role and experience in managing and grow a team.
- Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage
- Proven track record in incident and troubleshooting management
- Good leadership and people management skills and ability to work under pressure
- Excellent communication and interpersonal skills
- Handson and a cando attitude
- Technically independent with good initiative
- Strong analytical and problemsolving skills with an outofbox approach in providing solutions
Employment Type
Full Time
Key Skills
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