Fraud Intelligence Manager
Fraud Intelligence Manager
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Job Description
Job Description
The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canadas Card business. The team also has a mandate to assist with Law Enforcement inquiries manage escalated complaints in the fraud space and perform activities within the Fraud Ring and AML referral program.
The Manager Fraud Intelligence Unit (FIU) will lead a team of investigators and be responsible for the creation and delivery of team strategy workflows and outcomes.
Job Responsibilities
Support and develop the lead investigators on the team
Create and deliver a team roadmap to support fraud strategy
Accountable for maintaining and establishing the team backlog of initiatives
Create and maintain monitoring to identify fraud attacks size fraud trends and measure the impact and effectiveness of mitigation strategies related to an attack or trend.
Manage the Canada Card Law Enforcement request program including continuous development of restitution and recovery practices for prosecuted fraud cases
Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints.
Attend internal/external meetings and seminars to expand professional expertise and maintain positive relationships with Law Enforcementother Financial Institutions and the Canadian Bankers Association (CBA)
Work cross functionally with Process Product and Enterprise investigation teams to expand the influence of the Fraud Intelligence Unit
Drive outcomes that lead to the prevention of fraud loss
Job Requirements
10 years of relevant experience
Experience leading an investigation team and performing complex investigations into fraud or other financial crime
Strong analytical skills you are data driven and have the ability to use quantitative analysis and visualization to tell a story and communicate the value of an initiative
Ability to work independently with data; including understanding table structures finding relevant data testing data quality and writing SQL queries to support analysis.
Collaboration You can work across different job functions that includes tech product process and strategy
Communication You can effectively cater communications to the level of audience across different modes
Preferred Qualifications
BiLingual (French and English)
Masters Degree in relevant field such as criminology business administration accounting
Experienced in presentation of complex fraud typology and MO
Experience working with Law Enforcement on criminal investigations and knowledge of relevant Canadian criminal procedure
Have worked within the BCPIF framework and been a facilitator of certification training
Certified Financial Crimes Investigator (CFCI) Certified Fraud Examiner (CFE) Certified Internal Auditor (CIA)
5 years experience developing and monitoring fraud defenses
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
