Collections Specialist
Collections Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their endusers as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including Vimeo Pinterest The New York Times and GitHub.
Were building a more trustworthy Internet. Come join us.
Posting Open Date: 04/11/25
Anticipated Posting Close Date*: 05/11/25
*Job posting may close early due to the volume of applicants.
As a Collections Analyst your primary responsibility will be to focus exclusively on aging accounts efficiently recovering outstanding payments from customers. Your expertise in collections will be instrumental in maintaining healthy cash flow and optimizing our revenue cycle.
What Youll Do:
- Respond to customer requests for standard AR issues including credit card receipts invoice copies remittance information short pay amounts & account reconciliations
- Review open and aging accounts for collections efforts
- Conduct collections campaigns that consist of emails on a regular cadence (phone calls as needed)
- Assist with arranging debt repayment or establish repayment schedules based on customers financial situations
- Create and upkeep regular collectionsrelated reporting
- Contribute ideas for collections method improvements and help drive collections strategy
Key Responsibilities:
- Monitor customer accounts to ensure timely collections and resolve outstanding issues
- Support the Credit Collections & AR Manager with operations reporting
- Support monthly quarterly and yearend closing activities
- Collaborate with internal teams to resolve billing discrepancies and disputes
- Support audit requests and ensure compliance with internal controls
Collections Communication:
Contact customers with overdue balances through various communication channels (phone calls and emails)
Payment Reconciliation:
- Investigate and resolve discrepancies between invoices and payments for aged accounts
- Accurately apply payments received to aging accounts and update records in the companys financial system
Reporting and Documentation:
- Maintain detailed records of collections activities including notes from customer interactions payment plans and promises to pay
- Generate regular reports on the status of aging accounts and provide insights into collections efforts
What Were Looking For:
- Experience using Netsuite ERP and SFDC. Tesorio and Aria are highly desirable as well as knowledge of GSuite and Microsoft Office applications.
- A team player willing to work across multiple functions within the AR and Accounting Organization
- Strong analytical skills exceptional organization and time management skills and the ability to work autonomously while also collaborating across functions and teams
- High degree of accuracy and attention to detail
- Strong verbal and written communication skills
- Able to excel in a fastpaced environment and be adaptable to changing responsibilities and priorities
Qualifications:
- Proven experience in aging collections or a related collections role (within a SaaS or subscriptionbased industry is strongly preferred)
- Tesorio NetSuite Aria is a strong plus
- Exceptional communication and negotiation skills with the ability to navigate challenging conversations effectively
- Strong attention to detail and organizational skills
- Proficiency in using accounting software and Microsoft Office Suite (Excel Word Outlook).
- Selfmotivated and able to work independently with minimal supervision
Work Hours:
This position will require you to be available during core business hours and occasionally during accounting close times outside normal business hours including possible weekend and holidays. 8AM 5PM PST
Work Location & Travel Requirements:
The preferred locations for this position are:
San Francisco CA
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
There is a strong preference for Hybrid near a local office. However we may be willing to consider remote candidates within the US.
This position may require travel as required by your role or requested by your manager.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Salary:
The estimated salary range for this position is $32.03/hour to $38.44/hour.
Starting salary may vary based on permissible nondiscriminatory factors such as experience skills qualifications and location.
This role may be eligible to participate in Fastlys equity and discretionary bonus programs.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings
We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024 we offer 10 paid local holidays 11 paid company wellness days.
Why Fastly
We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We love distributed teams. Fastlys homebase is in San Francisco but we have multiple offices and employees sprinkled around the globe. As a new hire you will be able to attend our INPERSON new hire orientation in our San Francisco office! It is an exciting weeklong experience that we offer to new employees to build connections with colleagues across Fastly participate in handson learning opportunities and immerse yourself in our culture firsthand.
We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.
We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.
Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or.
Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.
Required Experience:
Unclear Seniority
Employment Type
Hourly
