Sr Program Manager - Seller Reimbursement Tool
Sr Program Manager - Seller Reimbursement Tool
Posted on :
18-04-2025
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1 Vacancy
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Job Description
Amazon seeks a talented Senior Program Manager to manage business operations for its Selling Partner reimbursements tool (called SAFET) at its India headquarters based in Bengaluru. The ideal candidate will be enthusiastic about driving improvements to Selling Partner experience across multiple countries. S/he/They will work in close partnership with operations teams finance forecasting & planning teams audit teams and reimbursements owners in various geographies to identify and drive improvements. S/he/they will regularly report on metrics related to reimbursements for different business reviews and track Selling Partner feedback.S/he/They will influence product roadmap for SAFET tool basis the multidimensional inputs from stakeholders.
A successful candidate will be passionate about Seller Partner experience as well as operational excellence. S/he/they will be detailoriented with an eye to identify automation and operational excellence opportunities.
S/he/they will have credibility with leadership and will be able to work in a fastpaced environment creatively solve complex issues; in addition the candidate will thrive in working with large data warehouse environments has excellent verbal and written communication skills and is motivated by developing innovative and simplified solutions to help Selling Partners and operations.
Key job responsibilities
process improvements to reduce Selling Partner friction and operational load.
with reimbursement owners from various geographies to deep dive into Selling Partner feedback and metrics. Identify and implement policy changes and mechanisms to improve Selling Partner experience (SX)
in close collaboration with stakeholders and leaders from operations to identify opportunities to improve Standard Operating Procedures
upstream trends and work closely with reimbursement owners in various geographies to manage claim volume forecasting.
claim audit insights and drive action items across various geographies
business reviews on automation and SX with leadership across operations and reimbursements.
Keys to success in this role includes exceptional program management strong communication collaboration skills and analytical skills. The candidate needs to be able to coordinate across multiple work streams use data and customer anecdotes to build strong business arguments and be able to communicate clearly appropriate actions.
5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Proficient in written and oral communications; able to produce concise relevant strategicallydriven documents and presentations to leaders.
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
A successful candidate will be passionate about Seller Partner experience as well as operational excellence. S/he/they will be detailoriented with an eye to identify automation and operational excellence opportunities.
S/he/they will have credibility with leadership and will be able to work in a fastpaced environment creatively solve complex issues; in addition the candidate will thrive in working with large data warehouse environments has excellent verbal and written communication skills and is motivated by developing innovative and simplified solutions to help Selling Partners and operations.
Key job responsibilities
process improvements to reduce Selling Partner friction and operational load.
with reimbursement owners from various geographies to deep dive into Selling Partner feedback and metrics. Identify and implement policy changes and mechanisms to improve Selling Partner experience (SX)
in close collaboration with stakeholders and leaders from operations to identify opportunities to improve Standard Operating Procedures
upstream trends and work closely with reimbursement owners in various geographies to manage claim volume forecasting.
claim audit insights and drive action items across various geographies
business reviews on automation and SX with leadership across operations and reimbursements.
Keys to success in this role includes exceptional program management strong communication collaboration skills and analytical skills. The candidate needs to be able to coordinate across multiple work streams use data and customer anecdotes to build strong business arguments and be able to communicate clearly appropriate actions.
5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of delivering cross functional projects experience
Experience defining program requirements and using data and metrics to determine improvements
Proficient in written and oral communications; able to produce concise relevant strategicallydriven documents and presentations to leaders.
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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