EV Sales Customer Engagement Specialist

Join Sony Honda Mobility of America Inc.

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc. a 50/50 joint venture between Sony and Honda headquartered in Tokyo Japan. Our American headquarters in Culver City California established in March 2023 is at the forefront of bringing the innovative electric vehicle AFEELA to the US market. AFEELA embodies the essence of FEEL creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity technology and a commitment to excellence. Apply now to make a difference!

Position Summary

Sony Honda Mobility of America (SHMA) is seeking a passionate customercentric EV Sales & Customer Engagement Specialistto join our growing team. This is a unique opportunity to help shape the customer journey forAFEELAour nextgeneration electric vehicle brand developed through the combined innovation ofSonyand the automotive legacy ofHonda.

Based initially at our Culver City location (with a transition to our Southern California Delivery Center in Torrance in Fall 2025 youll play a key role in delivering a seamless premiumdirecttoconsumer (D2C) experience. Youll serve as a trusted guide supporting customers through every step of the purchase processfrom vehicle selection to final delivery and onboardingensuring every interaction reflects our commitment to hightech mobility and exceptional service.

If you thrive in afastpaced evolving environment and bring experience inautomotive EV or D2C sales and delivery wed love to meet you.

Key Responsibilities

• Serve as a primary point of contact for prospective AFEELA customers guiding them through the full D2C sales journeyfrom initial inquiry through final delivery.
• Coordinate with internal teams (Sales Delivery Order Ops) to ensure all documents and processes for sales finance registration and delivery are complete and accurate.
• Deliver tailored hightouch customer experiences that embody SHMAs values and AFEELAs premium EV brand identity.
• Manage delivery logistics including home delivery scheduling and onsite handoffs ensuring professional timely and memorable experiences.
• Share expert knowledge of AFEELA product features technology charging options and ownership benefits to build customer confidence and excitement.
• Proactively monitor vehicle order status and communicate updates via phone email or the AFEELA App.
• Support accurate DMV title and registration paperwork working closely with the Title Clerk to meet legal requirements.
• Ensure full payment collection and reconciliation for vehicle transactions resolving any discrepancies as needed.
• Assist in new owner onboarding including orientation to vehicle features digital tools and charging infrastructure.
• Maintain accurate CRM records capture customer feedback and flag delivery or service concerns to relevant teams.
• Act as a brand ambassador at events and customer touchpoints reinforcing AFEELAs mission to transform the mobility experience.

Required Qualifications for Position

• 4 years of experience in automotive customer engagement sales or delivery operations ideally in an EV or D2C environment.
• Handson experience in vehicle purchase coordination customerfacing retail or dealership operations.
• Strong understanding of financing registration and DMV documentation processes.
• Excellent written and verbal communication skills with a customerfirst mindset.
• Highly organized and detailoriented with the ability to multitask under tight timelines.
• Techsavvy with proficiency in Microsoft Office CRM tools and digital workflows.
• Selfmotivated adaptable and able to work independently while collaborating crossfunctionally.
• Availability to work onsite and support live customer interactions and vehicle deliveries.

Preferred Qualifications for Position:

• Experience in an EV startup OEM mobility company or digitalfirst automotive sales setting.
• Familiarity with charging networks EV battery systems and delivery best practices.
• Exposure to digital retail platforms esignature tools and appbased customer communications.
• Bilingual in Spanish or Japanese is a plus.

Additional Details

• Location Transition: Based in Culver City CA until relocation to Torrance CA in Fall 2025.
• Work Arrangement: Primarily onsite.
• Travel Requirements: Occasional local travel to support home deliveries or customerfacing events.
• Visa Sponsorship: Not available for this role.

Benefits

• Comprehensive medical dental and vision benefits
• Flexible Working Policy
• Paid parental leave
• 401k Program
• Take What You Need time off policy with a minimum of 15 days off per year and holiday breaks
• Yearly bonuses (subject to eligibility)
• Company phone (subject to eligibility)
• Company swag
• A brand new laptop and monitor
• Special discounts on Sony products
• Learning and Development quarterly stipend
• More to come!

The anticipated annual base salary for this position is $75000$90000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job.

Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed sex (including pregnancy) gender national origin citizenship ancestry age physical or mental disability military status status as a veteran or disabled veteran sexual orientation gender identity or expression marital or family status genetic information medical condition or any other basis protected by applicable federal state or local law ordinance or regulation.

Disability Accommodation for Applicants

Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests please contact us by email at Please indicate the position you are applying for.

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