Senior Program Manager Oakville ON
Senior Program Manager Oakville ON
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Job Description
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The Opportunity
At BioScript Solutions were committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada weve grown into a national network of 13 pharmacies 100 Coverdale Clinics and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together with our thirdparty logistics and A&D Wholesale operations were proud to be a Canadian leader in specialty health care.
Your future starts here
The Senior Program Manager will be responsible for inspiring and leading a team of Program Managers in developing and executing patient support programs. The role will include direct oversight of a team of Program Managers and accountability for the delivery of patient care operational quality and partner satisfaction for those patient support programs. The role will require you to develop and maintain strong working relationships with partners and stakeholders. It will also require you to create collaborative networks internally and work crossfunctionally with all organizational departments.
How you will make an impact
- Delivery of Patient Support Programs:
- Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios;
- Ensure delivery of programs to deliver targeted KPIs and metrics;
- Ensure operations are delivered in compliance with regulatory partner and quality guidelines;
- Coach and develop direct reports;
- Ensure strong team engagement across managed programs.
- Cocreate solutions with partners program managers and crossfunctional units to enhance the patient journey
- Support our partners success:
- Support the resolution of client issues and concerns;
- Review and recommend action on change requests;
- Lead regular business reviews with our partners.
- Provide support in RFPs contract negotiations and program launches
- Maintain and apply uptodate knowledge on industry trends
- Support the Director of Patient Programs in special projects / initiatives which may include planning resource allocation financial reviews and implementation of change
- Review of accuracy of all invoices.
What youll bring to our team
- Experience building and leading strong collaborative cross functional teams with both internal and external stakeholders;
- University business / healthcare degree or equivalent combination of experience and education;
- Minimum of 3 years experience in partner relationship and account management;
- Minimum of 2 years experience leading teams and coaching direct reports;
- A minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams preferably in a health care setting;
- Significant experience in project management and change management with a demonstrated ability to effectively manage timelines to ensure delivery of project objectives;
- Demonstrated solutions results and peopleoriented leader;
- Ability to communicate effectively both orally and in writing as well as strong presentation skills;
- Excellent Microsoft Office Suite skills (Word Excel PowerPoint);
- Excellent critical thinking skills and demonstrated ability to prioritize multiple projects/tasks;
- Good understanding of multichannel contact centre operations preferably on a distributed basis;
- General understanding of pharmacovigilance requirements;
- Strong understanding of financial statements and budgeting;
- Familiarity with electronic data management systems;
- Bilingual proficiency in written and verbal English and French is an asset;
- Project management designation / certificate is a strong asset.
With one tree planted for every new hire why not start your new job on a green foot and help us lower our carbon footprint.
Job Status: Full Time Permanent
Job Location: Moncton NB / Oakville ON
Application Deadline: June 12 2023
Our commitment to our team our patients and our community
BioScript Solutions supports public health guidelines and recommendations regarding COVID19 vaccines. As such any offers of employment will be contingent on the candidates acceptance to comply with our COVID19 Vaccination Policy.
As one of Canadas Best Managed Companies we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities to national charitable and environmental initiatives our teams passion for creating change extends from patient care to community care.
Were proud to be an equal opportunity employer. As a peoplecentric organization were committed to fostering a culture free of discrimination and providing a safe space for all team members to express their individuality. Through our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.
We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at emailprotected.
Lets Talk
If youre looking for a collaborative and dynamic workplace where you can bring and be your best apply now and join our #BestTeam
A little bit about us
BioScript Solutions
Who We Are
BioScript Solutions is a network of companies that provide a unique complement of services supporting the distribution and provision of complex drug therapies. We are dedicated to providing the highest quality patient centered care in the specialty pharmacy industry in Canada. We are working to improve patient care within the specialty pharmaceutical industry through our distribution pharmacy clinic and patient program networks.
Who You Are
We carefully handpick people to join our BioScript family who share our enthusiasm for improved access to care and our entrepreneurial spirit. Are you looking to join an innovative Canadian owned pharmaceutical organization with an excellent culture and environment all while having the opportunity to really make an impact Does your personal career mission align with our mission We want to hear from you!
Mission Statement
To engage patients by providing comprehensive pharmacyled care while focusing on delivering
optimal patient outcomes through access reimbursement and clinical services.
Career Opportunities
Within our network of companies youre sure to find your niche if you have a background or interest in healthcare. Across Canada we have opportunities for Staff Pharmacists Pharmacy Assistants and Regulated Pharmacy Technicians. In select locations we have opportunities for patient and organizational support professionals such as Patient Reimbursement Managers Pharmacovigilence Associates Data Analysts Accountants and IT Professionals.
How To Apply
Interested in being considered Current active opportunities can be found here: . For consideration for future opportunities as they arise (we are growing! please send your resume and indication of what type of role you are looking for to emailprotected. Resumes will be kept on file for consideration for a period of 6 months. All applications are held in strict confidence.
Required Experience:
Manager
Employment Type
Full-Time
