Field Service Engineer
Field Service Engineer
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.Job Description
As a Field Service Engineer Person will be responsible for the installation commissioning maintenance and repair of instruments and systems at customer sites. He will provide onsite support troubleshoot technical issues and ensure that all servicerelated activities are completed to a high standard. He will act as the key contact between the company and customers ensuring customer satisfaction with technical services.
Key Responsibilities:
- Installation and Setup: Install and configure equipment or machinery at customer sites according to the companys standards and specifications.
- Maintenance and Repair: Perform regular maintenance diagnostics and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner.
- Customer Support: Provide onsite technical support and guidance to customers ensuring their needs are met and addressing any questions or concerns regarding the equipment.
- Training: Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency.
- Documentation: Maintain accurate service reports records of maintenance repairs and installation tasks as well as inventory logs.
- Problem Solving: Quickly and effectively diagnose and resolve issues offering recommendations for improvements or upgrades.
- Collaboration: Work closely with other teams (FAS sales etc. to ensure effective service delivery and to report recurring issues or feedback from customers.
- Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites.
- Travel: Travel regularly to different locations as required for service jobs and onsite support.
Qualifications:
- Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required.
- Experience: 47 years of experience in a field service or technical support role preferably in a similar industry (e.g. electronics medical device etc..
- Technical Skills: Proficiency in troubleshooting and maintaining complex machinery software systems or electronics. Experience with relevant diagnostic tools and equipment.
- Communication: Moderate verbal and written communication skills to interact with customers and internal teams.
- ProblemSolving: Excellent analytical and troubleshooting skills to address complex technical issues.
- Customer Service: Ability to build and maintain strong relationships with customers providing a high level of customer satisfaction.
- Physical Requirements: Ability to work in various clinical environments.
Work Environment:
- Regular travel to customer locations (local and possibly international).
- Flexible hours depending on customer needs and service requirements.
- Work in a variety of settings including medical environments.
Employment Type
Full-Time
Key Skills
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