Member Services Representative

Join Our Team at Wheels Up

At Wheels Up were proud to be a global leader in ondemand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines we are committed to making private air travel safe reliable and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesnt stop at private flights. Wheels Up also provides freight services safety and security solutions and managed services to individuals businesses government agencies and more. Regardless of how when or where you want to fly our mission is simple; deliver a premium personalized aviation experience for every customer.

Role Overview: What Youll Be Doing

Wheels Up is looking for a worldclass Member Service Representative at our Member Operations Center (MOC) in Chamblee GA and join our team of dedicated and passionate professionals fueled by the most powerful brand in private aviation as we continue our mission of democratizing the private aviation space through cuttingedge technology and innovative product and service offerings.

This position is responsible for direct interaction with members to facilitate and manage the completion of each members trip. This position is responsible for building relationships with members to anticipate their needs and manage accounts to ensure a seamless of service and trip. This individual needs to be solution based when issues arise to provide accurate and effective communication.

Your Key Responsibilities (Essential Functions)

• Monitor daily flight activity of members to ensure complete accuracy.
• Facilitate smooth transition of flight briefings between all shift changes.
• Listen and engage with members in communication to build relationships and handle logistics of each reservation (land air catering special requests)
• Account Management of Member Trip Profile

What You Bring to the Table: Education & Certification Requirements

Were looking for someone who has a unique mix of experience skills and passion for what we do:

• Ability to commute to Chamblee GA daily.
• Implement and Communicate plans to member to solve delays.
• 2 5 years of experience is customer service role
• Must have strong written and verbal communication skills.
• Must be able to work both independently and in a team environment.

The Extras We Value (Preferred Requirements)

While not mandatory here are some additional things that would make you stand out:

• BA/BS Aviation Management Preferred

• Detail oriented with the ability to adapt to fast paced changing environment.

• Prior aviation experience in guest relations airport operations and/or scheduling dispatch is a plus

What We Offer: Salary Range & Benefits

At Wheels Up we believe in fair compensation based on experience skills and qualifications. The salary for this role is $61000 to $93000 depending on a variety of factors. We dont typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally you may be eligible for a discretionary annual incentive program which rewards individual and organizational performance.

We also offer a range of benefits designed to support your wellbeing and personal life including:

• Tuition Reimbursement

• Competitive 401k

• Comprehensive Medical Dental and Vision Insurance

• Complimentary access to mental health and wellness counseling through Spring Health

• Financial planning assistance through WellCents

• A variety of additional programs and services in support of your total wellbeing

Everyone is welcome here

Each of us is unique and thats what makes us amazing. We believe theres power in bringing people with different backgrounds points of view and life experiences together. So bring yourself and your best ideas.

Wheels Up is committed to a policy ofequal employment opportunityfor applicants and employees. It is our policy to apply recruiting hiring training promotion compensation and professional development practices and make all other employment decisions without regard to actual or perceived race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic informationor any other characteristic protected by federal state or local laws regulations or ordinances.

Because when we feel safe and comfortable being ourselves theres no limit to what we can achieve.

Need Accommodations

If you have a disability or are a disabled veteran and need assistance with applying please reach out to us at Simply include Accommodation Request in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!