Help Desk Support Engineer
Help Desk Support Engineer
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Job Description
Provides technical support to users by researching and answering questions troubleshooting problems and maintaining workstation.
Provides answers to clients users by identifying problems researching answers and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Accomplishes information systems and organization mission by completing related results as needed.
Asset Management
Alert Monitoring
Requirements
Preferred Skills:
Problem solving
Desktop Administration Network Basic skills
Operating systems
Verbal communication
Phone skills
Customer service
PC proficiency
System administration
Asset Management
Employment Type
Full-Time
