About the Role:

Grade Level (for internal use):

At S&P Global the onsite IT support teams are crucial to maintaining seamless IT operations across our diverse locations Globally. The team is committed to excellence in service delivery fostering an environment of continuous improvement and innovation. We value inclusivity collaboration and a proactive approach to addressing challenges.

Responsibilities and Impact:
As the Global Director of IT Onsite Support Services you will:

• Lead and manage onsite IT support teams across multiple locations globally ensuring efficient and effective operations.
• Develop and implement strategies to enhance IT support services and operations.
• Collaborate with global IT teams to align regional support with overall company objectives.
• Ensure timely and effective resolution of IT issues to maintain business continuity.
• Drive initiatives to enhance customer satisfaction and operational efficiency.
• Oversee budget planning and resource allocation for onsite support functions.
• Manage relationships with outsourcing partners to ensure highquality service delivery and adherence to contractual agreements.
• Meet with key stakeholders regularly to gather and address feedback ensuring alignment and continuous improvement.
• Foster excellent customer service skills within the team to enhance user experience and satisfaction.
• Implement and promote SAFe Agile practices to improve workflow and project management within the IT support teams.

Basic Required Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field.
• Extensive experience in IT management and onsite support operations.
• Proven track record of leadership in a multinational environment.
• Strong understanding and experience with SAFe Agile methodologies.
• Excellent communication and interpersonal skills.
• Strong analytical and problemsolving abilities.

Whats In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.