Service Engineer
Service Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
This is a customerfacing position. The candidate will need strong communication customer service technical organizational and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships which is vital to our overall business success.
Your tasks
Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.
When a customer support event occurs this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and onsite at the customers location.
Create detailed documentation to inform internal and external contacts of best practices standard operating procedures and issueresolution techniques.
Perform asneeded training of customer personnel on the AutoStore and any Kardexsupplied subsystems.
Help support the customer during the posthandover rampup period of a project.
Travel to project sites sometimes for about a week in one trip. Total travel estimate is 3040
Excellent communication and interpersonal skills
Ability to establish effective working relationships across teams and cultures
Selfdriven resultoriented with a positive outlook to success
Ability to coach and teach the customer on best practices and process improvement as it relates to the Kardexprovided scope
Advanced troubleshooting ability
Clear focus on high quality and ensuring all the customers needs are met
Your profile
Employment Type
Full-Time
