Multilingual Senior Service Desk Engineer

Languages Required: English French Spanish
 

Are you passionate about IT and eager to grow your career in a dynamic international environment Join our multilingual Senior Service Desk team in Barcelona where youll be the first point of contact for IT support across Europe

Your Mission

As a Service Desk Engineer youll support over 20K users across 500 sites in Europe ensuring smooth operations for our laboratories offices and VIP users. Youll handle a wide range of IT issues from Microsoft 365 to workplace hardware and play a key role in delivering high-quality service.

What Youll Do

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (Outlook Teams OneDrive SharePoint)
  • Windows 10/11
  • Identity & Access Management
  • Printing and patching (desktop/server)
  • Application triage and routing
• Register classify and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation knowledge base articles and service catalog improvements.
• Identify and document workarounds and recurring issues.

What You Bring

• Experience in a Service Desk or IT support role.
• An ability to understand client needs (customer focus) and take initiative to meet them
   
• Strong troubleshooting skills especially with Windows and M365.
• Excellent communication skills in English French and Spanish.
• A proactive can-do attitude and the ability to thrive in a fast-paced environment.

Nice to Have

• Experience with Windows Server Active Directory or networking.
• Familiarity with BMC Helix ticketing system
• ITIL Foundation certification.
• Knowledge of Azure SCCM or Intune.

Why Join Us

• Work in a vibrant multicultural team in Barcelona.
• Be part of a company that values growth learning and internal mobility.
• Gain exposure to a modern IT environment supporting critical business operations.
• Clear path to leadership for ambitious professionals.

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! As an Equal Opportunity Employer the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years Eurofins has grown from one laboratory in Nantes France to ca. 63000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1000 companies across 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2024 Eurofins generated total revenues of EUR 6.95 billion and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Full-time