Credit Controller - Sheffield

A fantastic opportunity to join CMS as a Credit Controller in Sheffield.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5800 lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients our people and the communities we work in.

We take a bold dynamic and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire impact and support our clients and our people helping them to maximize their potential and thrive.

About the role

In this role you can expect to get involved in a variety of work including:

• Supporting a Practice Group in the management of the Firms debtors whilst maintaining good client relationships
• Consistently deliver high quality services on time with a focus on responsiveness client satisfaction effective client communication and client service orientation
• Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs
• Assist in Identifying and implementing process improvements that maximise efficiency and effectiveness
• Assist in identifying and executing ways to develop and enhance relationships with clients
• Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt
• Daily debt reviews using ARCS calendar to chase outstanding debt ensuring all information is fully recorded onto ARCS system adhering to the best practice guidelines
• Liaise with external and internal clients to progress payment of invoices
• Handle client queries escalating to the Practice Group or Partner as required
• Engage in discussions with the Practice Group team on debtor issues
• Maintain up to date bad and doubtful debt provisions
• Work with the Debt Recovery Team in minimising overdue debt
• Account reconciliations to ensure correct allocation of Funds received
• Production of manual statements

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants so to be considered for this role you must meet the following skills and experience:

• Knowledge of credit control process
• Knowledge of a legal billing system would be beneficial
• Proficient in MS Excel and Word
• Excellent written and verbal communication skills with the ability to communicate at all levels
• Analytical skills to resolve queries
• Shows flexibility in approach.
• Works to given time frames and anticipates likely workflows
• Account management desirable but not essential

Whats in it for you

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few these include:

Competitive basic salary (reviewed annually)
Flexible hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise celebrate and embrace the diverse talent our society has to offer because we know that to solve big problems we need the best and brightest minds available to us. In support of this goal we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm we strongly believe that a career in law should be open to people from all walks of life because not only does diversity of thought and experience make our firm a stronger and more sustainable business but it also makes it a more rewarding place to work.

When recruiting we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in but dont feel you meet 100 of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer and we actively encourage applications from people with disabilities whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process please contact Becky Lowe at who will be happy to support you.

Ready to apply Here are the next steps.

We look forward to receiving your application online via theCMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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