Program Manager IT

Universal Orlando Resort believes inperson collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being onsite full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

The Program Manager will be responsible for planning and of multiple technology initiatives for Universal Parks & Resorts. This role will be a mix of handson program and project management across multiple initiatives. This individual will be responsible for providing supervision crossfunctional leadership and strategic direction on all aspects of the program.

The individual will focus on developing and managing program plans defining the implementation of application and infrastructure needs aligned to multiple business groups. This includes Sales & Marketing Revenue Operations Merchandising Food & Beverage Finance and Human Resources. The Program Manager will be responsible for working with Marketing Technology and Data & Analytics teams to ensure alignment on proposed solutions and will serve as the point of contact on programs initiatives and established budgets; in addition to creating project plans resource plans risk identification risk mitigation and timelines. This role also comprises of international project work across Universals Digital Platforms including but not limited to the international parks.

The Program Manager is essential for of the Technology Program. Universal invests millions of dollars in teams consisting often of more than 100 professionals to deliver valuable technology solutions for the company. The Program Manager keeps team Project Managers Scrum Masters and their teams on track and directly impacts Program success.

MAJOR RESPONSIBILITIES:

• Develop & manage project plans highlevel milestone GANTT charts resource plans and supporting budgets
• Oversee processes PI Planning and Program including creation and ownership of timelines and budgets. Facilitate changes to plans and the impacts of those changes including budgets
• Provide input to avoid Program bottlenecks. Escalate impediments and manage risks by providing mitigation recommendations
• Communicate Program Information status and key health metrics to stakeholders. Facilitate interteam communication and resolution of Programlevel dependencies
• Run status meetings and/or scrum team ceremonies (daily standups backlog refinement sprint planning retrospectives etc. as needed)
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

Bachelors degree or higher required. Information Technology or technical degree preferred.

EXPERIENCE:

• Five 5 years of experience as a Senior Project Manager or Program Manager.
• Two 2 years of experience supporting/ managing multiple Project Managers or Scrum Masters simultaneously
• PMP and CSM certs are preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

This role is responsible for working across many departments and locations of Universal Parks & Resorts. The role requires an individual that can work effectively & positively in a highly complex and dynamic working environment. They will be asked to balance a broad set of priorities and ensure HR system and the related integration supports the business.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.