Technical Coach
Technical Coach
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Job Description
Technical Coach
Job No: 675666
Sydney Inner Suburbs & CBD Brisbane Inner Suburbs & CBD Melbourne Inner Suburbs & CBD
Max Term Full Time
Insurance Legal
Pay Band 4
- Showcase your commercial claims experience optimise operational processes and coaching for performance
- Partner with Team Leaders and Technical Specialists to develop technical career pathways growing our internal talent
- Brisbane Sydney or Melbourne location
- 12 month role with the possibly to be extended or made permanent
We are looking for someone ready for their next career challenge in commercial insurance. Well experienced ideally claims but alternatively relevant legal underwriting recoveries or customer relations backgrounds who now want to develop their coaching and mentoring skills to progress their careers in technical claims management toward a senior claims portfolio manager or technical specialist focussing on complex claims environments of Events & Natural Hazards.
You will work closely with the broader technical community to establish frameworks and practices optimising claims outcomes for customers and enabling the growth and development of claims officers from new starters to specialist claims portfolio managers.
What youll do
- Onboarding structured and adhoc training and change delivery
- Assist Team Leaders with capability assessment and development plans for their team members
- Business process optimisation
- Support Technical Specialists and technical mentoring program to uplift technical decision making
- Evolve the quality review process to better identify and manage risks
- Design of all relevant technical development frameworks for long term effectiveness and sustainability
- Leverage business intelligence claims customer data and subject matter expertise to inform operational improvements and enhance customer and broker experiences.
What youll bring
- Demonstrated commercial claims experience preferably in Liability and/or Events & Natural Hazards either in direct claims management roles or related processes such as legal underwriting recoveries or customer relations
- Proven experience in achieving outcomes through mentoring and coaching others
- Strong commercial acumen and analytical mindset
- Passion for customers fair and accurate decision making and a drive to help others succeed.
What we can offer
- Discounts and offers on a range of retail favourite stores as well as insurance products
- Give back to our communities with payroll giving donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
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