Account Delivery Manager - SMB
Account Delivery Manager - SMB
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Job Description
Description
Job Summary
This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships managing risks and driving SLA delivery. The role leads teams and solves complex issues contributing to strategic growth and seamless service delivery. The role proactively manages issues that could impact service delivery identifies and drives transformation optimization while managing scope resources cost of delivery and coordination.
Responsibilities
Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
Serves as the primary contact for operational issues managing performance metrics reporting and communication.
Manages expense targets and ensures performance goals for service delivery implementing corrective actions as needed.
Manages risk for lowrisk projects and supports timely costeffective SLA delivery across functions.
Leads a team for seamless service delivery contributes to service delivery plans and supports custom solutions.
Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and highquality customer communications.
Measures and reports KPIs identifies revenue opportunities and ensures compliance with policies and regulations.
Drives alignment around business review meetings regular reporting intervals structures and cadences.
Solves difficult and complex problems with a fresh perspective demonstrating good judgment in selecting creative solutions and managing projects independently.
Leads moderate to high complexity projects delivering professionally written reports and supports the realization of operational and strategic plans.
Education & Experience Recommended
Fouryear or Graduate Degree in Computer Science Information Technology Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 47 years of work experience preferably in ITIL/ITSM business customer support or a related field or an advanced degree with 35 years of work experience.
Preferred Certifications
NA
Knowledge & Skills
NA
CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
Responds to moderately complex issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
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Job
ServicesSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
