Child Support Services Officer 1
Child Support Services Officer 1
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$ 29822 - 35919
1 Vacancy
Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
CHILD SUPPORT SERVICES OFFICER 1
Division of Child Support Services (DCSS)
1455 South Alvernon Way Tucson Arizona 85711
Salary: $29822 $35919
Grade: 16
Closing Date: April 20 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!
The DES Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1. This position is responsible for front desk duties that include heavy direct client contact handling facetoface inquiries with the public; providing support to Child Support Services Case Managers including ordering documents conducting research and analysis interviewing parties related to a case prioritizing case management activities and updating the automated case management system.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
Assist customers in reviewing/explaining the child support process related to documents timelines and information required for a case to move forward.
Research automated system to verify information and ensure customers receive the correct forms and information.
Assist applicants in reviewing for completion of applications forms and legal documents.
Scan/image cases and documents.
Set up all incoming child support cases within the required federal timeline.
Review incoming correspondence and respond accordingly.
Complete research to determine locations of caserelated parties.
Review research and verify accuracy of data received through automated systems and applications.
Create and update case files.
Obtain all court documents from clerks of the courts.
Prepare statistical reports.
Knowledge in:
Computer software applications i.e. Microsoft Office applications and Google tools.
General familiarity with office equipment i.e. scanners copiers and fax machines.
Interviewing techniques and investigative procedures.
Skills in:
Providing customer service (with heavy public and phone contact).
Excellent communication skills (both oral and written).
Proficient in conducting research and investigating information.
Ability to:
Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness data reliability and accuracy.
Apply rules and regulations to varying situations; use sound judgment.
Determine appropriate documents/correspondence to notify caserelated parties of pending actions.
Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.
The ideal candidate for this position will have:
Experience with interviewing research/investigating customer service in a fastpaced environment.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C. R210207.11.
Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Devon Pichon ator .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
