Reservations Manager
Reservations Manager
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40000 - 55000
1 Vacancy
Job Description
Reservations Manager Private Game Reserve Western Cape
Kendrick Recruitment is currently seeking a highly organized and guestfocused Reservations Manager for a renowned private game reserve located in the Western Cape. This role is ideal for a professional with a strong background in luxury hospitality reservations and a passion for delivering exceptional service.
Minimum Requirements:
Relevant tertiary qualification in Hospitality Tourism or related field preferred
Minimum 3 5 years of reservations experience in the luxury hospitality or lodge industry
Previous experience in a reservations management role will be highly advantageous
Proficiency in reservations systems (e.g. Opera ResRequest PAN Apex etc.
Excellent verbal and written communication skills
High attention to detail and strong administrative capabilities
Ability to work under pressure and handle multiple priorities
Strong leadership skills and ability to manage and motivate a team
A customercentric approach with excellent problemsolving skills
Key Responsibilities:
Oversee and manage the full reservations process for the property
Supervise and support the reservations team to ensure smooth daily operations
Ensure all bookings are captured accurately and efficiently in the system
Maintain close relationships with guests travel agents and DMC partners
Monitor room availability allocations and booking trends to optimize occupancy
Prepare regular reports on reservations occupancy forecasts and booking patterns
Handle guest and agent inquiries promptly and professionally
Ensure that all guest correspondence is handled in line with brand standards
Work collaboratively with the sales and operations teams to support group bookings promotions and special offers
Train and develop team members to maintain high service and accuracy standards
Constantly seek to improve reservation procedures systems and guest experience touchpoints
This is a fantastic opportunity for someone with a proactive mindset and a passion for luxury travel and guest service excellence.
To apply please send your CV to Kendrick Recruitment.
Sales and Marketing Experience Hospitality Sales Hospitality Marketing
Employment Type
Full Time
