Workforce Manager
Workforce Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Workforce Manager really do Think of yourself as the leader that provides direction in forecasting labor requirements and creating and managing staff schedules to enable Us to gain insights into effective business metrics in projecting the number of employees needed to complete a particular job at a given time of the day week or month. We want to ensure we get the best qualified candidate with the right level of expertise.
So lets take a look at what its like being a Workforce Manager
In effect you will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions calls messages or emails and scheduling the correct number of teammates to handle expected volume of transactions.
You will use your expertise in forecasting and budgeting staff scheduling employee performance management compliance time and attendance and vacation leave planning to improve employee
productivity enhance labor planning lower operations costs and drive efficient time and attendance tracking for better customer service levels.
As a Workforce Manager you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this you will be in charge of maintaining a roster of staff with accurate employee details that includes availability preferences and skills.
What else
You will drive improved payroll efficiency; provide better insight into teammate engagement attendance and productivity; forecast adjustments in training coaching and processes to ensure maximum performance; drive reduction and optimization of labor costs;
Automate and provide simple reporting for workforcerelated data to reduce administrative costs.
On a broader scale you will be responsible for a comprehensive workforce management system that increases employee productivity with reduced absences and late arrivals; lower noncompliance risks; and increase operational agility so that as production schedules and market demands change the organization can easily allocate people with the right skills at the right time.
So do you have what it takes to be a Workforce Manager at TaskUs
Requirements:
We are looking for a seasoned Senior Workforce Manager with a Bachelors Degree preferably in Mathematics or Statistics; at least 5 7 years experience in managing workforce operations with client and/or senior management interaction;
Expertise in capacity planning forecasting realtime management reporting and scheduling;
Proficient in the use of workforce management tools; excellent organizational project management and presentation skills; and able to work with large amounts of data to identify trends and patterns.
We need someone who has the ability to manage multiple complex ongoing tasks and projects.
Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We need someone who is proficient in statistical analysis and possesses good computer and software skills.
Someone who has a working knowledge of database applications such as MS Office (Excel Outlook Powerpoint) or the ability to learn technology very quickly.
Wed be eager to speak to you if you have strong verbal and written communication skills a high achiever and selfstarter; but most importantly youve got to have a people first leadership and coaching style.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full Time
Key Skills
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