Dealer Operation Manager West
Dealer Operation Manager West
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Job Description
Job Description Summary
The Dealer Operations Manager is responsible for overseeing and managing the daily operations of all kinds of service requests handled by channel partners in the defined region. This role ensures operational efficiency enhances customer satisfaction (CSAT) and supports channel partners in delivering quality service. He / She will act as a key liaison between channel partners and the technical and operations support team driving ontime service delivery which includes on time corrective repair preventive maintenance and maintaining safety standards and following organization policies and guidelines.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Roles and Responsibilities
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer
Daily Service Review andMonitor all kinds of service requests managed by channel partners to ensure timely and effective resolution.
Serve as the primary point of contact between channel partners and the technical and operations support team to expedite issue resolution.
Conduct BiMonthly performance assessments of dealer operations ensuring adherence to service standards and achieve high operation metric.
Meet with customers regularly to gather feedback on service quality and drive improvements in customer satisfaction (CSAT).
Conduct periodic inspections at service locations to assess service quality and compliance with safety regulations.
Ensure that channel partners have the necessary tools and Personal Protective Equipment (PPE) for safe and effective service delivery.
Work closely with the Regional Manager for operational support escalations and guidance.
Indepth understanding of key service operations drivers.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and onthejob training to solve straightforward tasks.
Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
Required Qualifications
This role requires minimum 8 plus years of experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college or a high school diploma with relevant experience)
Desired Characteristics
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Ourtotal rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Disclaimer:GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call please fill out the form below: Information Relocation Assistance Provided: Yes
Required Experience:
Manager
Employment Type
Full-Time
