Senior Systems Analyst Application Support
Senior Systems Analyst Application Support
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$ 70400 - 111500
1 Vacancy
Job Description
This role works a hybrid schedule from Naperville IL. We will also consider other IAT locations including Raleigh NC and Rolling Meadows IL. Occasional travel is required. The hybrid schedule reflects our values (thinking and acting like an owner collaboration and teamwork) fostering a culture where every team member feels aligned and connected. Occasional travel is required. Flexibility to work nights and weekends as needed is required.
Responsibilities:
- Team Leadership & Development: Lead and mentor both onshore and offshore teams driving maturity and continuous improvement. Develop and implement strategies to enhance offshore team capabilities.
- Technical Support & Analysis: Support end users by researching and analyzing problems documenting steps to recreate issues testing fixes and documenting resolutions. Analyze issues for root cause and determine if they are defects or enhancements.
- System Performance & Improvement: Monitor system performance troubleshoot issues and recommend improvements. Provide feedback to the QA team to adjust test plans and ensure accurate system changes.
- Reporting & Documentation: Develop reports using various query and report writer tools. Prepare clear and concise business documentation and communications.
- Customer Service & OnCall Support: Provide superior customer service to both internal and external customers. Assume 24hour oncall responsibility as needed.
- Project Management & Integration: Drive projects to optimize team efficiency and improve team maturity. Participate in the integration of new technologies and solutions.
- Stakeholder Engagement: Engage with key stakeholders including senior leadership to ensure alignment and support for system initiatives.
- Perform other tasks as needed.
Qualifications:
MustHave:
- Bachelors degree in computer science or a related field and atleast five years of relevant experience or equivalent.
- A minimum of nine years of relevant work experience is equivalent to a degree and five years of experience.
- Proficient with Duck Creek Policy System
- Strong analytical decisionmaking and problemsolving skills.
- Analyze requirements to determine if the system is behaving as designed.
- Excellent organizational and time management skills.
- Excellent communication skills.
- Ability to work in a collaborative deadlinedriven production environment.
- Ability to manage small to mediumsized project efforts effectively utilizing a working knowledge of a system development methodology.
- Ability to multitask manage details and execute effective followthrough.
- Ability to learn new applications systems and workflow concepts.
- Ability to continually expand knowledge base through personal initiative and industrysponsored courses/seminars.
- Ability to continue education and stay up to date on technical developments.
- To qualify all applicants must be authorized to work in the United States and must not require now or in the future VISA sponsorship for employment purposes.
- 2 years P&C insurance or system development or application support experience.
- Knowledge of Help Desk and Project Management applications
(Workday or similar Project and Portfolio Management application and orService Now or similar application). - Experience with SQL and Query report generation.
- SharePoint experience.
Our Culture:
IAT is the largest private familyowned property and casualty insurer in the U.S.InsuranceAnswersTogether is how we define IAT in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide our customers the best possible insurance and surety options.
At IAT were committed to creating an open and supportive culture for all. Our employees propel IAT forward driving innovation stable partnerships and growth. Thats why we continue to build an engaging workplace culture to attract and retain the best talent.
We offer comprehensive benefits like:
- 26 PTO Days (Entry Level) 12 Company Holidays 38 Paid Days Off
- 7 401(k) Company Match and additional Profit Sharing
- Hybrid work environment
- Numerous training and development opportunities to assist you in furthering your career.
- Healthcare and Wellness Programs
- Opportunity to earn performancebased bonuses.
- College Loan Assistance Support Plan
- Educational Assistance Program
- Mentorship Program
- Dress for Your Day Policy
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We maintain a drugfree workplace and participate in EVerify.
Compensation:
Please note that the annual gross salary range associated with this posting is $70400 $111500. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidates qualifications skills competencies and geographical location related to this specific role. The total compensation will include a base salary performancebased bonus opportunities 401(K) match profitsharing opportunities and more.
To view details of our full benefits please visit Recruiter:
Steve Morley Senior Recruiter
Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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