Sr Amazon Q Strategist Amazon Q Customer Success Team

AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (QCST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose architect and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.

Amazon Q Strategists are dynamic professionals who architect and propel customer success expertly guiding organizations from initial proofofconcept to fullscale production implementation of Amazon Q. These visionaries excel at crafting strategic roadmaps that expand Amazon Qs footprint across the enterprise driving innovation and efficiency. With a strong executive presence they skillfully navigate interactions with internal leadership (VPs Directors) and diverse stakeholders while rapidly building trust with Account Teams and customers at all levels from Enterprise Architects to CSuite executives. As technology specialists with keen business acumen they possess the unique ability to identify highimpact use cases quantify value and drive measurable ROI positioning them as indispensable partners in their customer digital transformation journeys.

Strategists orchestrate contractual agreements align customer expectations and ensure flawless delivery of solutions. This hybrid role combines AWS expertise handson building skills and crossindustry business acumen. Ideal candidates are customerobsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes while maintaining a strong commitment to continuous learning and growth.

Key job responsibilities
Lead comprehensive generative AI transformation programs from sales to delivery partnering closely with customers to drive successful adoption implementation and measurable business value realization
Orchestrate highlevel discussions on complex industryspecific business and technical concepts fostering alignment among Csuite executives line managers and technologists.
Design and facilitate engaging workshops that bridge customer technical and business teams showcasing the transformative potential of Amazon Q and our Gen AI offerings to uncover highimpact business value opportunities
Support delivery teams with handson programming blocker remediation escalations and ideating and delivering custom solutions when needed
Cultivate and maintain strong trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center solutions architects service teams business development marketing industry specialists partners and regional organizations
Stay informed on Amazon Q service updates and advancements in generative AI technology through continuous learning and industry engagement
Proactively identify areas for improvement across processes and initiatives taking ownership to develop and implement effective solutions




A day in the life
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
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Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

BA/BS degree with vertical industry sales and delivery experience with cloud services and solutions
7 years of consulting architecture/design and implementation of cloudbased solutions
7 years of external or internal customer facing complex and large scale project management experience
3 years of experience as an AI/ML practitioner or implementing generative AI solutions

Experience leading the architecture and implementation of AI/ML workloads
Experience driving large user adoption programs for Gen AI solutions
Proven track record of delivering robust scalable solutions in complex technical environments
International consulting or professional services sales and delivery experience
Experience evaluating customer market conditions organizational readiness and CLevel engagement to drive strategic transformation initiatives
Vertical industry sales and delivery experience of cloud services and solutions
Experience with selling consulting/professional services

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.