Customer Retentions Growth Agent
Customer Retentions Growth Agent
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Salary Not Disclosed
1 Vacancy
Job Description
What will you be doing
Youll be reaching out to clients coming close to their contract end dates negotiating renewal plans implementing killer retention strategies and analysing current growth tactics to help boost our services through innovative proposals.
- Negotiating: Negotiating impactful renewal plans to keep our clients onboard and engaged.
- Strategist Extraordinaire: Developing and executing retention strategies that work.
- Growth Analyser: Dive deep into current services and products find what works for our merchants and amplify it.
- Solution Proposer: Come up with new gamechanging solutions for existing clients.
- Data Guru: Generate reports that provide real insights into customer behaviour.
Youll be handling phone calls and emails from customers looking to cancel or renew managing your workload and keeping meticulous records of all interactions. Plus youll play a key role in process improvement initiatives that take our retention efforts to the next level.
Qualifications :
What are we looking for
- A successful track record in customer success preferably in retention sales or relationship support.
- Experience in handling both outbound and inbound emails & Phone calls.
- Proven ability to deliver topnotch customer service and maximise retention opportunities.
- A strong commitment to doing right by both the business and our customers.
- The ability to remain calm under pressure and adapt to changing circumstances.
- Proficiency in Microsoft Excel and Word and overall techsavviness.
- A targetdriven mindset with persuasive tenacious and strong negotiation skills.
Additional Information :
What can we offer you
25days of Annual Leave Bank Holidays
Clearly defined career progression ladder and growth opportunities within the business
Physical and mental health support through our partnership with GymPass 11 therapy sessions meditation sessions and access to digital fitness and nutrition apps
Extended and improved maternity and paternity leave choices
Private Medical and Life Insurance
Pension Scheme
At Teya we prioritise a growth mindset and the desire to learn over experience. We put our people first offering opportunities and challenges that foster personal growth. We value diversity and are always looking for individuals with varied backgrounds and experiences to join our highperforming teams.
Join Teya and help us build a future where customer satisfaction and business success go hand in hand! Apply today to make a difference.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
