Member Relations Customer Service Representative - Early morning weekend shift
Member Relations Customer Service Representative - Early morning weekend shift
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Job Description
Become a part of our vital and vibrant team! We are seeking to hire immediately for early morning & weekend shifts!
In an exciting supportive fastpaced environment the Member Relations Specialist provides daytoday support to the Membership Department and serves as the key point person at our Member Relations desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings account maintenance and extensive knowledge of programs and services.
JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish we strive in every way to provide an open and welcoming setting for all irrespective of personal practices beliefs or background. We are guided by JCC Greater Bostons core values Belonging Joyfulness Collaboration and Transformation which resonate with many who do not identify as Jewish.
Primary responsibilities include and are not limited to:
Provide members and guests with exceptional customer service upholding employee and member safety as a primary priority
- Greet all members guests and staff with a pleasant professional demeanor and welcoming manner
- Enforce all safety and security measures
- Respond to inquiries via phone email and inperson regarding JCC programs and services
- Handle member concerns and feedback to ensure a positive experience and resolution of issues
Promote JCC membership and programs and actively participate in the member retention process while supporting the organization programs staff and members
- Provide information about the JCCs offerings events and classes to current and prospective members
- Conduct tours of the facility and make the prospective member aware of all available memberships enrichment programs classes and services to strengthen membership value in the absence of a sales representative
Effectively execute tasks related to front desk operations Membership accounts and processing
- Present information and assistance related to membership rates programs services and scholarships
- Manage membership accounts including renewals upgrades and inquiries related to billing
- Operate and master all software that is required to assist members and guests
Standard staff expectations include and are not limited to:
- Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected
- Actively participate as an essential team member
- Support JCC Greater Bostons mission vision and values of belonging joyfulness collaboration and transformation including through role modeling
- Enthusiastically representing the organization model excellence and achievement
- Attend JCCGB meetings and trainings as assigned
- Other duties as assigned
Job Details: This is a parttime up to 20 hours per week nonexempt position. Located in Newton Massachusetts this onsite job has some weekday 5:15 a.m. 9:15 a.m. shifts as well as a potential weekend shift. There is some flexibility in the work schedule.
Offering great perks a supportive vibrant inperson work environment and a competitive starting pay rate of $17.00 $20.00 per hour.
The pay rate offered will ultimately be determined by relevant qualifications experience and JCCs internal equity.
About JCC Greater Boston
Since opening its doors in 1983 JCC Greater Boston has been committed to creating a vibrant inclusive diverse community by nurturing meaningful lasting relationships. Through our network of early learning centers day camps regional teen and family programs health and wellness offerings and adult arts and ideas classes JCC Greater Boston provides highly valued connections learning and experiences for the Jewish community and friends.
JCC Greater Boston staff enjoy working in an innovative friendly and welcoming environment where their talents and contributions are appreciated. In our recent employee survey staff rated their direct management and organizational alignment experiences close to 90 positive. If you want to upgrade your working experience and have a better worklife balance we encourage you to explore becoming part of the JCC team!
The JCC is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish we strive in every way to provide an open and welcoming setting for all irrespective of personal practices beliefs or background. We are guided by JCC Greater Bostons core values: Belonging Joyfulness Collaboration and Transformation which we hope resonate with all.
To learn more about what makes JCC Greater Boston a wonderful place to work please visit our careers page at Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender sexual orientation gender identity or expression age race color religion national origin ancestry veteran status marital status pregnancy genetic information or disability. In a continuing effort to maintain and enrich a diverse environment we actively encourage applications from women and members of underrepresented groups.
Requirements
Education and Experience: Bachelors Degree and 1 year related customerfacing experience in hospitality customer service sales or fitness center is required. Experience with cash handling and a customer relationship management database is desired Equivalent combination of education and experience may be substituted at the JCCs discretion to meet minimum criteria.
Skills and Abilities:
- Must be proficient with Word Excel and Outlook.
- Working knowledge of membership databases a plus.
- Agile with the ability to adapt to evolving and changing circumstances and needs.
- Ability to manage situations effectively and diplomatically and adapt to evolving needs and circumstances.
- Strong interpersonal and communication skills both verbal and written
- Proficient decisionmaking ability and attention to detail along with excellent telephone etiquette
- Must have the ability to deal diplomatically with problematic situations as they occur in interacting with staff and the community at large
- Ability to work collaboratively in a teamoriented environment
- Aptitude to take initiative and prioritize tasks as well as handling a range of administrative and customer service related activities
- Outgoing welcoming with the ability to be authoritative when needed
- Demonstrated ability to solve problems efficiently while maintaining a positive attitude
- Ability to interact with staff at all levels in a fastpaced environment sometimes under pressure
- Remaining flexible proactive resourceful and efficient is equally important.
- Flexibility to work varied hours including evenings and weekends as needed.
Physical Requirements: Able to work well inperson in a busy dynamic and sometimes noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing 3040 pounds (boxes of supplies etc.. Prolonged periods sitting at a desk and working on a computer answering a telephone and interacting with members. This work is onsite and requires in person presence. Flexibility to work varied hours including evenings and weekends as needed. Weekly schedule to be determined and subject to change depending on department staffing needs.
ADA Statement: Individuals must possess these criteria for knowledge skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job with or without reasonable accommodation and using some other combination of skills and abilities.
Benefits
In addition to offering competitive wages rewarding work and great career opportunities within a supportive environment this position offers statutory such Mass Sick time.
JCCGB Perks! Each employee is eligible for a free individual membership to JCC Greater Bostons top class fitness recreation and wellness facility in Newton offering virtual and inperson programs including indoor swimming many fitness classes and workout facilities as well as discounts to many JCCGB events classes outdoor pool and more! Complimentary individual membership includes:
Use of the Fitness Center at LeventhalSidman
Access to group fit classes Arts & Culture adult programming at member rates
Discounts on a variety JCCGBs fitness/wellness programs and services
Free wellness events!
Benefits are subject to review and change by the Organization and plan documents are the primary determinant.
A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey at least 88 of our staff gave us top ratings on:
Supportive colleagues
Team camaraderie
How their managers treat them
Individual autonomy
Knowing what their work contributes to and how it impacts others
Pride in working for the JCC
Program and service quality
Holding ourselves accountable
Our staff and leadership bring experience excellence and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values driven by our mission and nurtured through the expert contributions of our professionals.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
