Customer Success Manager
Customer Success Manager
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Job Description
At Aristocrat We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge evolution.
Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house programs.
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- Serve as the primary point of contact for assigned customers building and maintaining strong relationships.
- Understand customer goals challenges and needs and provide strategic guidance to help them achieve success.
- Conduct onboarding sessions and product demonstrations for new customers ensuring a smooth implementation and adoption process.
- Proactively engage with customers to identify upsell and crosssell opportunities driving revenue growth.
- Monitor customer health and engagement levels identifying risks and taking proactive steps to mitigate them.
- Conduct regular business reviews with customers discussing performance metrics identifying areas for improvement and providing recommendations.
- Collaborate with crossfunctional teams such as sales support and product to address customer needs and resolve issues.
- Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.
- Provide ongoing training best practices and resources to customers to ensure they maximize the value of our products or services.
- Stay updated with industry trends competitor activities and customer success best practices.
- Generate customer success metrics reports and insights to track and communicate customer success outcomes.
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Requirements
- Bachelors degree in Business Administration Marketing or a related field (Masters degree is a plus).
- Proven experience as a Customer Success Manager or in a similar customerfacing role.
- Strong customer relationship management skills and ability to build rapport and trust.
- Excellent communication negotiation and presentation skills.
- Knowledge of customer success best practices and methodologies.
- Ability to understand customer needs and provide strategic guidance and solutions.
- Analytical mindset with the ability to analyze customer data and generate insights.
- Experience with CRM software and customer success platforms (e.g. Salesforce Gainsight).
- Strong organizational and time management skills.
- Resultsdriven mindset with a focus on customer retention and expansion.
- Ability to collaborate effectively with crossfunctional teams.
- Adaptability and ability to thrive in a fastpaced and dynamic environment.
- Passion for customer success and delivering exceptional customer experiences.
Benefits
Employment Type
Full-Time
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