Manager Account Management EU VSP RBS

About Amazon

Amazon strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience Amazon continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from website to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role Manager Account Management:

Retail Business Services (RBS) organization is seeking a Manager Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when theyre building developing and guiding highperforming teams.
In this role you will be responsible for all business and operational objectives of your Account Management team 810 direct reports). Youll drive the creation and of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion merchandising strategy brand positioning and catalog quality.

Timings will be as per EU shift 12:00 pm IST to 09:00 pm IST


Key job responsibilities
Business Growth
Contribute to goal setting for your team to align with organizational goals.
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience in collaboration with crossfunctional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term selling partner needs and longer term strategic investment.
Implement and track metrics to record the success and quality of your teams sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
Build and cultivate relationships with sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
Use customer feedback market growth trends and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
Identify optimize and scale improvements that can benefit a large set of customers e.g. driving efficiencies through tools and processes simplifying SOPs etc. working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
Manage a team of Account Managers 810 direct reports)
Act as a thought leader in defining success criteria and understand business needs of sellers in an everchanging business environment. Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management Finance Global Account Management and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization. Coach mentor and develop your team.

A day in the life
1)Starting a week with round of one to ones with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls and appreciate progress. (key inputs: Selection addition Inventory availability Deals/Promotions Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches process improvement initiatives functional workstream reviews/debates)


6 years of digital advertising and client facing roles with a focus on data analysis experience
Bachelors degree
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience with sales CRM tools such as Salesforce or similar software

2 years of mentoring leading and coaching experience

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