Commercial Strategy Operations Director
Commercial Strategy Operations Director
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$ 167000 - 215000
1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About the Role
The Commercial Strategy & Operations Director will lead our commercial strategy team. Reporting to the CFO the Director of Commercial Strategy & Operations will be responsible for developing and executing comprehensive strategies to drive revenue collection and increase efficiencies for the Revenue Cycle Management (RCM) organization.
This person will be a liaison with our RCM teams to identify areas for operational improvement and design implement and monitor new processes to improve efficiencies across the business. This person will also become a subject matter expert on our insurance revenue collection and help drive towards our commercial KPIs as well as define new KPIs for RCM teams. This person will be someone who is excited to develop a deep understanding of payor and provider workflows and creatively solve problems at a fastmoving missiondriven organization.
Were a team of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
- Lead the current Commercial Strategy team owning the strategic roadmap enabling the completion of key projects and achievement of goals. As needed hire and onboard additional team members to support our growing initiatives and expand our capabilities.
- Act as a liaison and partner to our RCM teams supporting in problem identification through to post golive implementation. Set up data tracking & monitoring to ensure compliance with new workflows resolve pain points with rollouts and propose fastfollow solutions to continually enhance team efficiency
- Partner with our Finance teams on forecasting budgeting and ensuring alignment with overall company goals.
- Help define longterm RCM team strategy including resource allocation and prioritization
- Leverage our internal data reporting resources to create reporting & visualization tools to be utilized across individual RCM teams Commercial Strategy / Finance and executive leadership
- Oversee payor & billing operational considerations for new product rollout
Requirements
- Bachelors Degree
- 7 years of relevant work experience
- Experience directly managing a team
- Natural leader with experience owning initiatives endtoend
- Exceptional communication interpersonal listening and relationshipbuilding skills
- Resourceful with a natural ability to problem solve
- Proactive selfstarted and natural multitasker
- Strong analytical capabilities; consulting or investment banking experience preferred
- Passion for healthcare services
- Microsoft Office proficiencyWord PowerPoint Excel
- Experience with Salesforce Tableau a plus
- Meticulous attention to detail
- Work authorized in the United States and native or bilingual English proficiency
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $167000 and $215000 per year at the commencement of employment. In addition to base compensation this role offers a target performancebased bonus. The target total cash compensation range including potential bonus will be between $201000 and $258000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Healthsponsored benefits.
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Required Experience:
Director
Employment Type
Full-Time
