The Regional Import and Customs Brokerage NorthAm will provide leadership oversight support and strategic direction to Import and customs brokerage teams across NorthAm including Brokerage services contracted to external third parties.

With responsibility for local Regulatory compliance across all countries the position will work with local teams to streamline operations and create efficiencies to ensure current business needs are met while preparing said operational teams for future growth.

This role will be onsite in one of the listed locations

• Identify developing and optimize all culture process and performance improvements and efficiencies for the Import/Brokerage teams along with their interaction with local Dispatch teams and for leading/developing teams who typically deliver customer interactions across multiple channels
• Define negotiate and agree the effective utilization of resource in line with service specifications working with or being responsible for resource planning to the required resource in conjunction with business objectives and service level agreements.
• Strategically lead and develop a team to enhance performance by setting clear accountable performance measures
• Create a culture and processes which achieve the business goals and objectives with regards to Import and brokerage services provided to both local IOR and the global network
• Develop Regional/Local WI related to customs Import/Brokerage activities
• Drive Continuous Improvement in import/export and customs processes including developing a paperless work environment when possible
• Support stations and Customer Service teams with support needed to approve imports assist in external audits relevant to Customs Certification and Licenses (develop action plan in case of audit findings)
• Perform customs procedure assessments to support customs process improvement find potential for customs related savings optimization opportunities (implementation of new customs software work with the global team in the eCustoms project system integration)
• Ensure Regulatory Compliance to Customs rules and Regulation across the Region
• Develop selfinspection questionnaire related to customs procedures and compliance (postentry control etc. staff training records update of local procedures in case of regulatory changes etc)
• Identify customs compliance risks lead and define action plan to address identified compliance gaps
• Build customs expert teams across the Region and the network and collaborate internally and externally to acquire and share knowledge on customs compliance and processes
• Work with Training team to set up Customs Compliance awareness training for noncustoms experts
• Work with sales and offices to evaluate needs to extend our customs brokerage service offering seeking opportunities to expand our customer base
• Provide support on customer specific project involving complex customs procedures (Inward Processing Relief EoRIoR agreements)
• Work with BI team to develop metrics and KPI specific to customs import/export related activities drive high performance mindset across the customs brokerage team
• Use Customer/Network insight and Root Cause Analytics to identify companywide improvements
• Work with local Management to ensure the Import and Brokerage teams are comprised of qualified and motivated associates and encourage both personal initiative and collaboration within the departments

EXPERIENCE:

• 7 years in an Import Brokerage leadership role

KNOWLEDGE AND SKILLS:

• Extensive experiencing of managing Import/Brokerage teams
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Proven Management and/or relationship management experience at a senior strategic level role.
• Established track record of exceeding targets KPIs SLAs in a quality led regulatory compliant environment
• Able to interpret MI/BI and develop strategy and make recommendations.
• Demonstrate ability to motivate and communicate with others at all levels
• Influential relationships skills at all levels. Able to use these relationships to deliver service improvements
• Excellent communication and negotiation skills.
• Able to adapt and succeed in a changing environment
• Evidence of welldeveloped leadership skills.
• Must be fully capable of discharging all aspects of the Import/Brokerage role consistently and to a high standard.
• Must have strong World Courier and Industry experience & knowledge
• Must be able to take on projects required by management
• Able to delegate and give instructions as appropriate.
• Able to share knowledge and experience to improve the abilities/experience of all associates within the department

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit Range*