Digital Client Success Manager R-17795
Digital Client Success Manager R-17795
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics creating a better tomorrow. Each day we are finding new ways to strengthen our awardwinning culture and accelerate creativity innovation and growth. Our 6000 global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb/careers.
The Client Success Management function is responsible for retaining existing business and driving sales growth through client adoption of marketing solutions. Specializes in using deep industry business processes and product expertise to increase product adoption and utilization. Postsale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.
Essential Key Responsibilities
- Serves as the primary postsale point of contact for clients
- Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
- Actively manage a portfolio of assigned accounts so that clients may achieve their positive business outcomes
- Responsible for all postsale activities as part of the clients journey including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers
- Use indepth knowledge of client industry and/or business processes deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal
- Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth
- Monitor client usage data health indicators renewal dates and growth opportunities and translate them into strategies for success
- Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
- Are the internal voice of the customer by proactively working with crossfunctional teams to channel client feedback and problems into enhancements and solutions
- This role is intended for a developing professional
- Additional duties as assigned.
Education and Experience
- Bachelors Degree (Required)
- Minimum of five 5 years in a postsale client management experience leading a portfolio of hightouch enterprise and/or strategic accounts
- Has technical acumen to understand and connect the clients business goals with our product abilities
- Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
- Experience in working with complex multidivisional multigeographical customers
- Experience working with crossfunctional teams (Product Sales Support Ops)
- A bias for action
- Possesses excellent MSExcel MSPowerPoint and MSWord skills
- Show an ownership mindset in everything you do; be a problem solver be curious and be inspired to take action be proactive seek ways to collaborate and connect with people and teams in support of driving success
- Continuous growth mindset keep learning through social experiences and relationships with stakeholder experts colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Benefits We Offer
Generous paid time off in your first year increasing with tenure.
Up to 16 weeks 100 paid parental leaveafter one year of employment.
Paid sick timeto care for yourselfor family members.
Education assistanceand extensive training resources.
Do GoodProgram: Paid volunteer days&donation matching.
Competitive401k with company matching.
Health & wellness benefits including discounted Wellhubmembership rates.
Medical dental&vision insurancefor youspouse/partner&dependents.
Learn more about our benefits: Dun & Bradstreet job postings can be found at and Official communication from Dun & Bradstreet will come from an email address ending in @dnb.
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Equal Employment Opportunity (EEO: Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race color religion creed sex age national origin citizenship status disability status sexual orientation gender identity or expression pregnancy genetic information protected military and veteran status ancestry marital status medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal The current poster can be foundhere. We participate in EVerify The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet please send an email to to let us know the nature of your accommodation request and your contact information.
Required Experience:
Manager
Employment Type
Full Time
Department / Functional Area
Key Skills
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