Client Success Engineer
Client Success Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Corastone:
Corastone (formerly ) is a rapidly growing US-based financial services technology firm disrupting the private investment markets. Our purpose is to unlock the potential & possibilities of the alternative investment marketplace for investors through innovation technology and market expertise. We enable broadened access and facilitate greater investor participation by delivering modern innovative financial operating infrastructure & technology solutions for trading in alternatives based on blockchain technology solutions to market participants.
As part of our global team you will:
- Act as a trusted partner to clients delivering outstanding daily support that drives adoption satisfaction and long-term value.
- Develop deep expertise in Corastones financial services technology to guide clients through usage troubleshooting and integration.
- Serve as a key liaison between clients and internal teams to communicate needs guide feature development and shape the product roadmap.
- Provide actionable product feedback to engineering and operations grounded in real-world client use cases and workflows.
- Collaborate with the technology team to ensure new features are thoughtfully designed thoroughly tested and aligned with client needs.
- Support sales and marketing teams with operational insights demos and technical guidance.
- Build and maintain API collections for client demos testing and proof-of-concept use cases.
- Generate and manage test data using internal and client data models to support development and QA efforts.
- Ensure seamless onboarding integration and ongoing engagement for new and existing clients.
- Champion the client experience across the entire journey resolving issues with empathy speed and technical precision.
- Create and maintain documentation playbooks and guides that support client workflows integrations and best practices.
- Lead investigations during critical incidents coordinating with Engineering CX SRE and other teams to reach resolution.
- Identify areas for improvement across processes and products helping reduce support load and enhance scalability.
- Take ownership of complex tasks drawing on your judgment technical acumen and client insight to drive results.
About you:
- Bachelors Degree with no previous professional experience or 3 years of relevant work experience ideally in financial services or a related industry.
- Eager to deepen your understanding of financial markets with a genuine interest in the private markets space.
- Proactive high-energy mindset with a passion for solving problems and delivering meaningful value to clients.
- Comfortable operating in a fast-paced evolving environment you thrive amid ambiguity and adapt quickly to change.
- Clear and confident communicator both written and verbal with the ability to tailor technical information to different audiences.
- Technically curious; experience with JavaScript or similar languages is a plus.
- Self-aware and collaborative you know when to ask questions seek support and engage others to reach the best solution.
- Strong organizational skills and the ability to manage time independently including during low-urgency periods.
- Demonstrates sound judgment professionalism and the highest level of integrity especially when working with confidential or sensitive information.
- Committed to continuous learning personal development and improving both client outcomes and internal processes.
- AWS certifications or exposure to cloud platforms is a plus.
Our Perks Benefits:
- Access to educational opportunities that can advance your career.
- Hands-on business knowledge on regulated US capital/financial markets.
- Collaborative culture - join a diverse team of smart driven professionals
- Flexible approach to work - flexible hours remote work and flexible benefits plan.
- The unique atmosphere of product culture and teams focused on results delivery
Compensation:Our compensation model is market-driven so we are committed to providing a competitive pay that meets industry standards. We follow a job pricing approach which means that when determining compensation we consider and compare the same factors such as job responsibilities skills and experience for the job which can cause your compensation to vary.
Corastone is committed to being an Equal Opportunity Employer. We evaluate all applicants for positions without regard to race religion sex national origin age disability veteran status or any other characteristic protected by applicable federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
