Associate Director - Customer Success Manager
Associate Director - Customer Success Manager
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$ 124100 - 217200
1 Vacancy
Job Description
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
Drive Strategic Impact Empower Teams Elevate Customer Success
Responsibilities:
Employ strategies to deepen adoption of the nCino platform among nCinos customers working in tandem with Sales PSO Support and Product/Dev/Engineering teams
Ensure that customers derive maximum value from their investment in nCino maximize utilization of their active nCino licenses identify new opportunities for nCino solutions and collaborate with sales teams to ensure growth attainment and increased nCino footprint across the customer base
Partner with the customer to establish a plan to ensure achievement of business goals
Provide thought leadership and best practices both internally and externally around business transformation for the betterment of nCinos customers business strategies while maximizing opportunities for nCino to grow market share
Ensures the team delivers successful customers to the contract renewal cycle and where necessary support the renewals process to minimize customer attrition
Manage global CSM processes and practices across multiple unique products and geographies around the world in order to achieve predictable outcomes as nCino scales
Own and lead execution of business priorities product growth and adoption of a specific solution nCino within the CSM team
Lead efforts to recruit and retain the right individuals that will grow our business
Develop and maintain long-term relationships with stakeholders internally and in our customer base
Drives a positive example for team collaboration
Establish goals provide regular respectful and honest feedback
Organize a trusting team atmosphere that promotes the value of team continuity and cohesiveness; Acknowledge wins and successes for the team
Understand and support the need for change; Help guide/lead team through change as nCino grows and scales
Listens to employee concerns/ideas and takes action to implement ideas or resolve concerns as needed
Qualifications:
Required:
Bachelors degree and 10 professional related experience/ proficiency inclusive of 3 years of management experience; or 8 years and Advanced degree 2 years management; or equivalent work experience in lieu of degree requirements
Exercises sound individual and team judgement
Ability to serve as credible and effective advisor/coach especially around change management (cultural technical and business)
Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster honest dialogue
Proven effectiveness at leading and facilitating meetings and workshops
Ability to prioritize multi-task and perform effectively under pressure
Strong knowledge of business processes (Sales Marketing Service Support) business applications and automation
Working knowledge of software development processes and of software design methodologies (coding experience is not required but may be useful)
Desired:
Expertise in CRM platform utilization and strategic account portfolio management including customer segmentation and prioritization frameworks
Financial services/banking experience
Experience with CRM systems such as or systems built on relational databases a big plus
Knowledge of fintech competitive landscape and technical ecosystem
Knowledge of nCino product and platform features capabilities and best use preferred
Other:
Position may require travel
If you thrive in a high-energy entrepreneurial environment we invite you to share your passion ideas and excitement at nCino.
The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge skills abilities proficiencies experience education licensures/certifications as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
$124100.00 - $217200.00nCino provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability genetics or other protected groups. In addition to federal law requirements nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact us at .
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Required Experience:
Director
Employment Type
Full-Time
