CAS Alarm Dispatch Coordinator

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

This is a fulltime onsite position located in Cumberland RI. The work schedule is TuesdaySaturday 11:30 PM 8:00 AM.

Position Summary

CVS Health is seeking a CAS Alarm Dispatch Coordinator to join our team. As a CAS Alarm Dispatch Coordinator you will be responsible for the identification tracking and dispatching of potential life safety events across the CVS Health enterprise.

Additional responsibilities of the include:

• Respond to inbound security alarm events by identifying tracking and dispatching appropriate authorities and following written instructions for specific events.
• Monitor video surveillance for breaches in building security and respond by taking appropriate action as determined by written policies and procedures.
• Ask questions to interpret analyze and anticipate the callers situation as to resolve problems provide information dispatch emergency services or refer callers to other agencies.
• Dispatch and coordinate the responses of public safety agencies.
• Communicate with store personnel and local authorities with security related issues.
• Maintain accurate alarm contacts for registered premises.
• Partner and corroborate with federal and state government agencies (DEA FDA FBI Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
• Maintain alarm processing database. (Call list updates code assignments)
• Remotely access alarm systems and make program changes as needed.
• Work alongside senior leads to deliver superior security services to CVS Health business units.
• Work alongside senior leads to deliver quality training and collaboration.
• Generate alarm related reports for distribution to Loss Prevention and Operations management.
• Identify document and create R&M tickets for end users in incident management tracking system.

Required Qualifications

• 1 years emergency dispatch or call center experience.
• 1 years of experience with Microsoft Office applications.

Must have the proven ability to:

• Use logic and reasoning to reach conclusions and approaches to problems.
• Use judgment and decisionmaking skills to evaluate situations establish priorities and resolve matters.
• Demonstrate strong critical thinking and problemsolving skills in fastpaced situations.
• Work under stressful situations
• Actively listen and communicate effectively through clear speech and hearing.
• Adhere to guidelines procedures and directives with attention to detail.
• Demonstrate strong written communication skills including clarity accuracy and proper grammar.
• Establish priorities and pass on information as needed.
• Proven ability to prioritize competing demands in a fast paced work environment.

Preferred Qualifications

• Previous experience with Bosch DMP and Honeywell alarm panels.
• CSAA Level I & II certification.

Education

• High School Diploma / GED or equivalent required

Business Overview

At CVS Health we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible easier to use less expensive and patientfocused. Working together and organizing around the individual we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting hiring or promotion based on race ethnicity sex/gender sexual orientation gender identity or expression age disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal state or local law. We proudly support and encourage people with military experience (active veterans reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 04/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.