Client Support - Representative I

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Position Summary

The Client Support team is hiring Client Support Representatives. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the daytoday needs of clients and participants and will need to be able to resolve clientinitiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.

To be successful in this role you will be managing complaints suggestions and comments in queue receiving and respond to client issues in a timely manner via email fax cases and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history identify trends facilitate relationship building and provide management and client reporting.

Other key responsibilities can include providing plan benefit override support at client request providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

Scheduled Hours for this position: Monday Friday 8 AM 4:30 PM EST (Occasional need for scheduled overtime weekend and holidays as determined by business need EX: Welcome Season.

*****InOffice Hybrid and Work from Home options available based off performance and business requirements after successful completion of the Training & QC process*****

Required Qualifications
1 years of Customer Service Experience.
1 years of Call Center Experience.
1 years of Health Care Industry Experience.

Preferred Qualifications
Experience with PeopleSafe RxClaim SalesForce Moxie and Microsoft Office programs of Excel PowerPoint Word and Outlook.

Experience with plan designs and Client programs.

Experience building partnerships and navigating through complex organizational structure/hierarchy.

Education
Required Verifiable High School diploma or GED

Preferred Completion of higher level of education including Associates/Bachelors degree and/or specialized training certification(s)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 04/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.